Katelynn Coonrod
Antioch,TN
Summary
Reliable and adaptable professional with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success, achieve positive results, and tackle new challenges to advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Chesley Brown International
Nashville, TN
08.2025 - 12.2025
- Assisted visitors with check-in and check-out procedures. Handled phone calls and routed inquiries to relevant departments. Supported office organization through various administrative tasks.
- Managed surveillance camera operations to uphold security and safety protocols.
- Managed weekly class schedules and provided clear directions to students.
- Directed patient flow to the Osure Center, ensuring seamless navigation and optimal service delivery.
- Executed regular rounds to assess patient conditions and uphold safety protocols.
- Supervised sign-in and sign-out procedures for cleaning crew to enhance accountability.
- Organized and documented daily reports to uphold accurate record-keeping standards.
- Documented and communicated building maintenance issues to supervisors and maintenance teams to ensure timely resolution.
- Oversaw incoming phone call operations to guarantee timely and professional communication.
- Enabled construction crew access by unlocking designated entry points.
Pharmacy Technician
RPh on the Go
La Vergne, TN
05.2025 - 06.2025
- Temp agencies job.
- Coordinated restocking processes to maintain optimal inventory levels for pharmaceutical products.
- Assisted pharmacists in reviewing prescriptions for accuracy and potential drug interactions.
- Counted and labeled prescriptions with correct item and quantity.
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume wearhouse pharmacy environment.
Flex Security Guard
Guardaworld Security
Nashville, TN
04.2024 - 05.2025
- Developed reports detailing incidents, observations, and activities for management review.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
Security Guard
Walden Security
Nashville, TN
09.2023 - 04.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
Pharmacy Tech
Krogers
Brentwood, TN
09.2023 - 02.2024
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Maintained clean and organized work environment, adhering to health and safety standards.
Security Officer
Allied Security
Nashville, TN
11.2022 - 09.2023
- Monitored premises to ensure safety and security of personnel and property.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Officer
Securitas
Nashville, TN
07.2022 - 10.2022
- Conducted regular patrols to deter criminal activity and maintain a secure environment.
- Trained new security staff on protocols, procedures, and emergency response techniques.
- Prepared incident reports detailing observations, findings, and responses for management review.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Pharmacy Technician & Customer Service
Walgreens
Nashville, TN
10.2018 - 09.2021
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Assisted in inventory management by restocking shelves and organizing products effectively.
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
Pharmacy Tech Program
Muhlenberg Job Corp
Kentucky
02.2016 - 08.2016
- Collaborated with healthcare professionals to ensure comprehensive patient care through effective communication.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Maintaining about 200 emails on prescriptions that needed to be refilled and filled on a daily basis.
Education
No Degree - Pharmacy Technician
Muhlenberg Job Corps Center
Greenvile,KYHigh School Diploma - Criminal Justice
Cane Ridge High School
Antioch, TN05.2012
Skills
- Facilitated patient care to enhance recovery and ensure comfort during treatment processes
- Utilized strong communication skills to enhance team interactions and project outcomes
- Oversaw data management and order entry processes to enhance operational efficiency Coordinated with team members to streamline workflows and improve accuracy Fostered a collaborative environment to ensure timely order processing
- Executed efficient stocking procedures to maintain optimal inventory levels
- Enhanced operational efficiency by managing various office functions and supporting team initiatives
- Supported healthcare delivery by managing prescription processing and inventory control
- Oversaw phone communication protocols to enhance customer service quality Trained staff on best practices for professional phone interactions Developed strategies to improve customer satisfaction through effective phone etiquette
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Utilized Microsoft Office applications to support documentation and data management tasks
- Facilitated patient interactions and administrative tasks to enhance office efficiency
- Utilized strong organizational skills to enhance team efficiency and productivity
- Oversaw typing and documentation processes to enhance team productivity Coordinated with team members to ensure timely completion of written materials Streamlined communication efforts by maintaining organized records of typed documents
Certification
- Driver's License
- CPR Certification
- Guard Card
- Pharmacy Technician License
Timeline
Unarmed Security Guard
Chesley Brown International
08.2025 - 12.2025
Pharmacy Technician
RPh on the Go
05.2025 - 06.2025
Flex Security Guard
Guardaworld Security
04.2024 - 05.2025
Security Guard
Walden Security
09.2023 - 04.2024
Pharmacy Tech
Krogers
09.2023 - 02.2024
Security Officer
Allied Security
11.2022 - 09.2023
Security Officer
Securitas
07.2022 - 10.2022
Pharmacy Technician & Customer Service
Walgreens
10.2018 - 09.2021
Pharmacy Tech Program
Muhlenberg Job Corp
02.2016 - 08.2016
High School Diploma - Criminal Justice
Cane Ridge High School
No Degree - Pharmacy Technician
Muhlenberg Job Corps Center