Tia Henry
Warner Robins,GA
Summary
Proven security and customer service professional with a track record of enhancing facility safety and providing exceptional service at Securitas Security Services USA. Skilled in premises patrol and situational awareness, adept at emergency response coordination. Demonstrated ability to improve security protocols, ensuring a safe environment for employees and visitors alike. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Unarmed Security Guard
Securitas Security Services USA
Manhasset, NY
10.2019 - 09.2024
- Developed plans for responding quickly and efficiently in case of an emergency situation.
- Maintained accurate records of daily occurrences including shift logs and incident reports.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Ensured compliance with applicable laws, regulations, and company policies.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Provided friendly and professional assistance to employees, visitors and customers.
- Performed foot patrols around the property to ensure safety and security of personnel and visitors.
Direct Support Professional
Mental Health Association Inc.
Manhasset, NY
12.2018 - 11.2019
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Assisted individuals in learning and developing new skills.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Used approved crisis intervention techniques in emergency situations.
- Assisted individuals in development of social skills to become integrated in community.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Customer Service Cashier
Home Depot
Freeport
01.2019 - 09.2019
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and responded to informational requests.
- Welcomed customers, offering assistance to help find store items.
Customer Service Cashier
Walmart
Levittown, NY
02.2018 - 11.2018
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Complied with all health and safety regulations while performing job duties.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained work area and kept cash drawer organized.
- Processed credit card transactions accurately and efficiently.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered customers' questions and provided information on store procedures or policies.
Education
High School Diploma -
Baldwin High School
Baldwin, NY06-2020
Skills
- Premises patrol
- Incident reporting
- Emergency response coordination
- Report writing
- Perimeter patrol
- Situational awareness
- Security inspection
- Patrolling techniques
- Facility security
- Calm demeanor
- Customer focus
- Positive and professional
- Customer satisfaction
- Refund handling
- Cash management
Timeline
Unarmed Security Guard
Securitas Security Services USA
10.2019 - 09.2024
Customer Service Cashier
Home Depot
01.2019 - 09.2019
Direct Support Professional
Mental Health Association Inc.
12.2018 - 11.2019
Customer Service Cashier
Walmart
02.2018 - 11.2018
High School Diploma -
Baldwin High School
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