AALIYAH SULLY

• Plan, schedule, and coordinate training activities for unit personnel
• Maintain accurate and up-to-date training records for all unit members
• Evaluate training outcomes and prepare reports for higher command or headquarters
• Maintain personnel files, including records of training, qualifications, and evaluations
• Maintain accurate accountability of all unit members, especially during training exercises and deployments
• Provide support and assistance to unit members regarding training requirements, schedules, and procedures
• Prepares and submits various reports related to training activities, personnel status, and readiness
• Ensure compliance with military regulations, policies, and directives pertaining to training and personnel management.

• Established rapport with superiors, peers, and subordinates, ensuring a seamless flow of information and a harmonious work environment
• Led teams in critical water treatment missions, ensuring the delivery of potable water to support operational readiness in challenging and dynamic environments
• Successfully supervised and mentored junior personnel, fostering a culture of accountability, teamwork, and adherence to strict safety protocols
• Thrived in high-pressure situations, adapting swiftly to evolving missions and maintaining operational effectiveness in diverse and adverse conditions
• Provided security and maintained a vigilant watch over designated areas, ensuring the safety of personnel and assets
• Successfully completed annual Chemical, Biological, Radiological, and Nuclear (CBRN) training, showcasing expertise in handling hazardous materials and responding to emergency situations
• Managed and operated radio communication systems, ensuring reliable and secure transmissions in various operational environments.

• Managed and maintained a variety of specialized equipment, including firearms and related gear, ensuring optimal performance and safety
• Demonstrated proficiency in firearms safety and handling, achieving consistently high marks in marksmanship qualifications
• Demonstrated exceptional problem-solving skills, resolving technical issues promptly to minimize downtime and maximize operational efficiency
• Fostered effective communication channels between cross-functional teams, promoting cohesion and synergy in achieving mission objectives
• Developed and executed preventive maintenance schedules for water treatment systems, ensuring optimal performance and longevity.

● Provide prompt and helpful assistance to Zipcar members via phone, email, and chat
● Address inquiries, concerns, and issues related to reservations, billing, and account
management
● Guide customers through the reservation process, including booking, modifying, or
canceling reservations
● Assist members with any technical issues they may encounter while using the Zipcar
platform or mobile app
● Resolve customer complaints and disputes in a professional and efficient manner
● Work towards finding fair and satisfactory resolutions for both the customer and Zipcar
● Document feedback and recurring issues to contribute to ongoing improvement efforts
● Be adaptable and ready to handle a variety of tasks in a fast-paced environment