Aaliyah Thompson
Lansing
Summary
Dedicated and motivated worker committed to successfully completing assigned tasks. Aspiring to secure a position in an office environment before the age of 30, determined to make this dream a reality. Feedback from customers and employers consistently describes me as personable and charismatic. Possesses the ability to quickly grasp new concepts, ensuring efficient retention of any provided training.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Whatabuger
10.2024 - 02.2025
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
Fast Food Worker
Wendy's International Inc
07.2023 - 07.2024
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Made change and returned correct cash and coin to patrons.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Processed orders on POS system and accepted cash and charge payments.
- Assisted with preparing salads and cold food items.
- Trained newly hired employees on routine tasks and customer service.
Cashier/Sales Associate
Hot Spot Convenience Store
07.2021 - 02.2023
- I handled a section, which included organizing, putting out more stock and cleaning, as well as operating POS and handling customer's problems in a caring but quick way
- I was hired on originally to care and maintain the coffee bar, which included heavy cleaning of beverage machines
Education
Dorman High School -
Dorman High School
Spartanburg, South Carolina01.2020
Skills
- Beverage making
- Sales
- Customer Support/Service
- Microsoft Excel
- Microsoft Word
- Team Player
- Resolve Customer Issues
- Staff Motivation
- Fast Food
- Customer Training
Personal Information
I am in my early 20s and I am determined to work my way to comfort. I have one cat and I am engaged.
Work Authorization
I am authorized to work in the following countries: United States
Timeline
Customer Service Cashier
Whatabuger
10.2024 - 02.2025
Fast Food Worker
Wendy's International Inc
07.2023 - 07.2024
Cashier/Sales Associate
Hot Spot Convenience Store
07.2021 - 02.2023
Dorman High School -
Dorman High School
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