Aaliyah Wade
Summary
Experienced professional with a strong background in customer service, healthcare, and warehouse operations. Proven leadership and exceptional service delivery. Committed to customer satisfaction and exceeding expectations. Skilled in problem-solving, multitasking, and maintaining a positive attitude in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Delivery Driver-Seasonal
Amazon Dsp
12.2024 - 01.2025
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Driver Helper- Seasonal
UPS
11.2024 - 01.2025
- Exhibited good attendance, work habits, and willingness to learn
- Assisted driver with product or package deliveries to residential and commercial locations.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Operated equipment while observing standard safety procedures.
Security Officer
Allied Universal/The Houston Galleria
06.2024 - 12.2024
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Provided escorts for visitors as needed throughout the facility.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Medical Assistant
Gameday Men's Health
03.2024 - 04.2024
- Administered injections, medications and treatments as directed by the physician.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Medical Assistant
Harris County Public Health/ Refugee Clinic
09.2023 - 02.2024
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Incorporated outside records into charts and EHR.
- Documented notes during patient visits.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Medical Assistant
Red Oak Psychiatry Associates
03.2023 - 07.2023
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Supported administrative staff by processing payments.
FC Associate
Amazon
01.2022 - 02.2023
- Packaged items with appropriate materials to prevent damage during shipping.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Used handheld scanners to key in data for packages.
Customer Service Representative
Alorica
09.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Materials /Computer Data Entry Operator
Daikin
02.2020 - 08.2021
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Identified, corrected, and reported data entry errors.
- Maintained inventory records and updated stock lists on a regular basis.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH01-2028
Certification - Healthcare
Fortis Institute
01-2023
Skills
- Medical Terminology
- Clinical and administrative office support
- Office Administration
- Advanced MS Office Suite knowledge
- Customer Service
- Computer Skills
- Data Entry
- Warehouse
- Delivery logging
- Driver assistance
- Medical office administration
Certification
- CMA Certification
- CPR Certificate
Timeline
Delivery Driver-Seasonal
Amazon Dsp
12.2024 - 01.2025
Driver Helper- Seasonal
UPS
11.2024 - 01.2025
Security Officer
Allied Universal/The Houston Galleria
06.2024 - 12.2024
Medical Assistant
Gameday Men's Health
03.2024 - 04.2024
Medical Assistant
Harris County Public Health/ Refugee Clinic
09.2023 - 02.2024
Medical Assistant
Red Oak Psychiatry Associates
03.2023 - 07.2023
FC Associate
Amazon
01.2022 - 02.2023
Customer Service Representative
Alorica
09.2021 - 01.2022
Materials /Computer Data Entry Operator
Daikin
02.2020 - 08.2021
- CMA Certification
- CPR Certificate
Bachelor of Arts - Psychology
Southern New Hampshire University
Certification - Healthcare
Fortis Institute
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