AALIYAH WILEY
Kansas City,MO
Summary
Inquisitive and dedicated professional with extensive experience in card services, fraud detection, and account management. Proficient in handling a wide range of card products, including consumer debit, prepaid, credit and commercial cards, while ensuring strict compliance with security protocols and regulations. Adept at monitoring account activities, resolving issues, and performing fraud detection duties, utilizing multiple systems an resources to deliver top-notch service. Skilled in maintaining cardholder records,processing card maintenance tasks, and proactively addressing system-related challenges. Known for effectively communicating with clients and conducting outbound calls when needed. Committed to delivering efficient and timely solutions to enhance cardholder experiences. Adept at multitasking and ready to take on additional responsibilities as required.
Overview
9
9
years of professional experience
Work History
Inbound Fraud Specialist
Us Bank
08.2019 - Current
- Handled inbound calls with questions about fraud on debit, credit, and corporate cards averaging 80-100 calls per day.
- Achieved a 95% or higher rate of resolving fraud cases within the established daily or weekly deadlines.
- Efficiently processed card maintenance duties, including address changes and credit bureau updates, reducing fraudulent transactions by 10%.
Administrative Assistant
Good Buy's Auto & Trucking
02.2015 - 12.2019
- Consistently achieved a customer satisfaction rating of 95% or higher when handling difficult situations.
- Vigilantly monitored product updates and enhancements, leading to a 25% reduction in system issues that required in-depth research and a 30% improvement in the timeliness of account maintenance.
- Executed record filing system to improve document organization and management.
Direct Support Professional
Johnson County Developmental Supports
04.2018 - 07.2019
- Maintained a 99% client account security rating through proactive risk management, rigorous adherence to Visa, MasterCard, and federal regulations, and consistent compliance audits.
- Achieved a customer satisfaction rating of 95% or higher from both internal and external clients while consistently meeting or exceeding regulatory, production, and quality benchmarks.
- Oversaw product alterations, resulting in a 20% reduction in system issues that required further investigation and account maintenance, leading to a 30% improvement in timely resolutions.
Education
University of Central Missouri
Warrensburg, MO05.2026
High School Diploma -
Allen Village High School
Kansas City, MO05.2014
Skills
- Productivity Standards
- Customer Inquiries
- Microsoft Outlook
- Teams
- Lexis Nexis
- Falcon
- Problem-Solving
- Analytics
- Research
- Claim Submission
- Reg E
- Fraud Investigation
Timeline
Inbound Fraud Specialist
Us Bank
08.2019 - Current
Direct Support Professional
Johnson County Developmental Supports
04.2018 - 07.2019
Administrative Assistant
Good Buy's Auto & Trucking
02.2015 - 12.2019
University of Central Missouri
High School Diploma -
Allen Village High School