BRITTANY KETCHUP
Macon,GA
Summary
Proficient in problem-solving and working in a fast-paced environment. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Inbound Fraud Specialist
Global Payments
05.2021 - 07.2023
- At Global Payments, I was responsible for handling the inbound fraud calls using the Avaya phone system
- My job was to create cases and gather sensitive information for the disputes department
- I was responsible for validating card holders transactions, performing blocks and transfers, ordering new cards, and sending out one-time passcodes to verify customers' identity.
Customer Service Representative
ADT
02.2017 - 12.2019
- At ADT, my duties were to receive inbound calls related to alarm call back inquiries
- Also, I was responsible for providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls.
Customer Service Representative
Georgia Dermatology & Skin Cancer Center, LLC
01.2014 - 03.2016
- At Ga Dermatology, I provided information to customers pertaining to their bill and their insurance providers' policies regarding payments of services
- Also, I reviewed and verified documentation that supports procedures and treatment results
- Occasionally, I identified diagnostic and procedural information.
Education
High School Diploma -
Southwest High School
05.2014
Skills
- Customer service
- Active Listening
- Time Management
- Detail Oriented
- Technical And Computer Skills
- Empathy
- Research
- Analysis Skills
- Technical Support
- Effective Communication
- Fraud Detection
Languages
English
Professional Working
Spanish
Limited Working
Timeline
Inbound Fraud Specialist
Global Payments
05.2021 - 07.2023
Customer Service Representative
ADT
02.2017 - 12.2019
Customer Service Representative
Georgia Dermatology & Skin Cancer Center, LLC
01.2014 - 03.2016
High School Diploma -
Southwest High School
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