Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline

Audrey White

Alorton,IL

Summary

Fraud specialist skilled in risk assessment and fraud detection. Adept at analyzing complex data and identifying suspicious activities. Known for strong teamwork and adaptability in dynamic environments. Possess critical thinking, problem-solving capabilities, and excellent communication skills.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Inbound Fraud Specialist

U.S. Bank
02.2023 - Current
  • Handle 10 - 15 calls per hour. Provide services such as closing and reissuing debit cards, file fraud and dispute claims, advice and feedback for different banking situations. SRU trained to further enhance the verification process for U.S. bank customers. Credit card support trained that includes closing and reissuing cards, filing fraud claims and disputes. Activating mobile wallets and online banking assistance.

Tax Expert/Associate

Intuit Turbo Tax
01.2023 - Current
  • Filing tax returns for current and prior years. Helping customers with tax questions on their returns. Fixing errors and rejections on the customers tax return. Job resumes January 2024.

Notary Public

Multiple Contracts
11.2022 - Current
  • Provide notarization on specific documents.

Customer Service Field Representative

Better Childcare
04.2019 - 03.2023
  • Supervisory role that entailed providing direct assistance to providers in in-home daycare settings. Conducting remote monthly reviews that involve ensuring that the children are being fed properly and the provider's paperwork is up to date. Responsible for signing prospective providers onto the food program.

Online Teacher

VIPKid
09.2019 - 03.2020
  • Teaching Level 1-3 English to students that are located in China. Via Zoom. Using TPR as well as props to give the students a better understanding of the English language. Enhancing or reinforcing what the students have already learned in the classroom.

Sales Associate

Sears
08.2016 - 09.2018
  • Provided excellent customer service skills and sales to individuals and families in areas such as appliances, household goods, and furniture. Stocked and restocked shelves, prepared for weekly sales, provided prompt and friendly service during checkout.

Daycare Provider/Owner

Audrey's Angels Daycare
09.1999 - 06.2018
  • Day to day operation that requires overseeing the well-being of children. Doing things such as welcoming, preparing meals, planning activities, and transportation to and from school.

CNA - Certified Nursing Assistant

Calvin Johnson Care Center
06.2005 - 01.2008
  • I provided care to elderly patients, including feeding, dressing, bathing, and ambulatory assistance. I also assisted families with making decisions regarding their loved one's care.

Education

Master's Degree - Education with a Specialization in Family & Community

Ashford University, San Diego, CA
10.2018

Bachelor of Arts - Early Childhood Education

Ashford University, San Diego, CA
06.2016

Associate Degree - Business

University of Phoenix
09.2002

Skills

  • Management (1 year)
  • Microsoft Word
  • Outbound sales
  • Training & development
  • Sales Experience (2 years)
  • Organizational Skills (3 years)
  • Banking
  • Microsoft Outlook
  • Tax experience
  • Microsoft Office (3 years)
  • CPR Training (10 years)
  • First Aid Training (10 years)
  • CPR Certified
  • Customer service
  • Powerpoint (3 years)
  • Microsoft Excel
  • Teaching
  • Fraud prevention and detection
  • Excellent communication skills (10 years)
  • Communication skills

Certification

  • Children with Special Needs: Physical Disabilities March 2007 to Present
  • Teaching Certificate Department Of Children and Family Services December 2017 to December 2020 License to provide daycare services in my home. I have been providing childcare needs to children and their families since 1999
  • Illinois American Red Cross March 2017 to March 2019 Trained IN CPR & First Aid for infants, children & adults

Awards

Phi Theta Kappa Society October 2004, All American Scholar October 2004

Timeline

Inbound Fraud Specialist - U.S. Bank
02.2023 - Current
Tax Expert/Associate - Intuit Turbo Tax
01.2023 - Current
Notary Public - Multiple Contracts
11.2022 - Current
Online Teacher - VIPKid
09.2019 - 03.2020
Customer Service Field Representative - Better Childcare
04.2019 - 03.2023
Sales Associate - Sears
08.2016 - 09.2018
CNA - Certified Nursing Assistant - Calvin Johnson Care Center
06.2005 - 01.2008
Daycare Provider/Owner - Audrey's Angels Daycare
09.1999 - 06.2018
Ashford University - Bachelor of Arts, Early Childhood Education
University of Phoenix - Associate Degree, Business
Ashford University - Master's Degree, Education with a Specialization in Family & Community
Audrey White