Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Wright

Virginia Beach,VA

Summary

Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
01.2023 - Current
  • Supervise daily operations for high-volume location, managing up to 10 team members per shift
  • Train and onboard new baristas, ensuring adherence to company standards and safety protocols
  • Handle opening/closing procedures, cash reconciliation, and inventory checks
  • Resolve customer concerns promptly while maintaining a positive team environment
  • Increased customer satisfaction survey results from 67% to 97% in four months.

Supervisor

Kung Fu Tea
03.2022 - 08.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.

Manager on Duty

Ross Dress for Less
09.2021 - 03.2022
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
07-2026

Skills

  • Team Leadership & Staff Training
  • Shift Scheduling & Cash Handling
  • Customer Service & Conflict Resolution
  • Inventory Management & Loss Prevention
  • Time Management & Multitasking
  • Customer-oriented
  • Adaptability & Strong Work Ethic

Timeline

Shift Supervisor

Starbucks
01.2023 - Current

Supervisor

Kung Fu Tea
03.2022 - 08.2022

Manager on Duty

Ross Dress for Less
09.2021 - 03.2022

Bachelor of Science - Computer Science

Western Governors University

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