Aaliyah Yelverton

I was a housekeeper and trainer

• Cleaning of patient rooms, halls, work areas, office and other facilities
• Performed special cleaning of rooms, disinfects walls, floors and furnishings
• Empties and cleans waste and trash containers
• Cleans, mops, and sanitizes resident rooms, toilets, and baths.

At home health aide

• Assist with household tasks such as meal preparation, light housekeeping, and laundry
• Implements safety measures to prevent falls and other accidents in the home environment
• Accompany’s client to medical appointments and assist with transportation as needed
• Remind patient to take medication’s according to prescribed schedules

I was a call center representative

• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Enhanced product knowledge by attending training sessions and staying current with industry trends.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Front desk duties answering visitors calls and assisting people with scheduling

• Answering incoming calls assisting patients with appointment scheduling and documentation
• Demonstrated excellent multitasking skills by managing multiple phone lines, greeting patients, and organizing paperwork simultaneously without compromising service quality.
• Enhanced patient experience by efficiently managing front desk operations and maintaining a welcoming environment.
• Collaborated with medical staff to ensure timely communication and exchange of information between patients and healthcare providers.

I was a stocker, cashier, and store associate

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.