Open To Work
Aalon Webb
Work Preference
Summary
Entry-level Information Systems and technical support professional pursuing a B.B.A. in Computer Information Systems with hands-on experience supporting technology operations, troubleshooting hardware and software issues, and assisting users in fast-paced environments. Strong communicator with proven ability to manage multiple priorities, resolve technical issues, and provide reliable support while maintaining attention to detail. Brings strong problem-solving, organizational, and teamwork skills to support business operations and technology solutions.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
Six Flags Over Georgia
Austell, GA
06.2019 - 11.2025
- Diagnosed real-time operational disruptions and coordinated with team members to maintain service continuity.
- Established new register systems by scanning barcodes, verifying system configurations, and ensuring operational connectivity of devices.
- Conducted hardware maintenance by reconnecting power sources, checking cables, and ensuring proper device setup to reduce downtime.
Security Operations Officer
Allied Universal
Atlanta, GA
12.2024 - 06.2025
- Responded to incidents and system disruptions by assessing issues, documenting events, and escalating critical problems to facilitate timely resolutions.
- Monitored security systems, alarm panels, and surveillance equipment to ensure continuous uptime and detect anomalies.
- Assisted staff and customers with system-related concerns to maintain service continuity and adherence to procedures.
Education
BBA - Computer Information Systems: Cybersecurity
Georgia State University
Atlanta, GA05-2027
Skills
- Hardware and Software Troubleshooting
- Critical Thinking
- Python
- Technical Support
- Tableau & Data Analysis
- Incident Response & Management
- Digital Literacy
- Microsoft Office
- Customer Service
- Communication
- Team Leadership
- Cross-Functional Collaboration
ACADEMIC PROJECTS
- Cloud Based Web Application (AWS) Winter 2024, Deployed and sustained a cloud-hosted website, monitoring performance and resolving configuration issues, Applied principles of user interface (UI) and usability to create an accessible design., Applied basic troubleshooting to ensure system functionality and uptime
- Data Analysis with Excel Spring 2024, Analyzed datasets using Excel formulas and functions to solve structured business problems and generate actionable insights, Utilized Excel tools to organize, track, and report data accurately.
Professional Involvement
Association for Information Systems (AIS) | Active Member - August 2025
- Participate in professional development workshops and discussions focused on information systems, emerging technologies, and the role of technology in improving business processes.
- Engage with industry professionals and peers to gain insight into technology careers, business applications, and current trends in the information systems field.
Cybersecurity Club | Active Member - September 2025
- Participate in hands-on learning activities and workshops focused on cybersecurity concepts, system identification, and technical problem-solving.
- Engage in collaborative learning activities with peers and industry professionals focused on emerging technologies and real-world applications of technology concepts.
Timeline
Security Operations Officer
Allied Universal
12.2024 - 06.2025
Operations Supervisor
Six Flags Over Georgia
06.2019 - 11.2025
BBA - Computer Information Systems: Cybersecurity
Georgia State University