AaLona Jackson
Eastpointe
Summary
Dynamic Senior Business Operations Manager at AT&T with a proven track record in operational excellence and strategic partnerships. Successfully streamlined processes, negotiated cost-saving contracts, and mentored teams to foster growth. Adept at leveraging market insights to drive business expansion and enhance sales operations, consistently achieving objectives through effective collaboration and leadership.
Results-driven business operations professional with proven track record in managing and enhancing operational processes. Known for fostering collaboration and driving team performance to achieve organizational goals. Adaptable and reliable, with expertise in strategic planning and process optimization.
Overview
7
7
years of professional experience
Work History
Senior Business Operations Manager
AT&T
01.2020 - 03.2025
- Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
- Streamlined business operations by implementing efficient processes and maximizing resource allocation.
- Crafted detailed business plans with clear objectives, strategies, timelines, budgets, and ROI projections for approval by executive leadership.
- Spearheaded the implementation of new software systems to streamline data analysis and decision-making processes.
- Negotiated favorable contracts with vendors and suppliers, securing cost savings for the company.
- Coordinated efforts among multiple departments to ensure seamless execution of complex projects from inception through completion.
- Managed cross-functional teams, ensuring successful project delivery within budget and time constraints.
- Developed strategic partnerships with key stakeholders to drive business growth and expansion.
- Conducted thorough market research to identify industry trends and opportunities for growth.
Corporate Event Sales Manager
Access Intelligence
02.2018 - 01.2020
- Increased overall corporate event bookings through targeted outreach and persuasive sales presentations.
- Generated leads through networking at industry events and trade shows, contributing to an increased new business pipeline.
- Monitored industry trends and developments to adjust sales strategies accordingly, ensuring continued alignment with market demands.
- Collaborated with cross-functional teams to ensure seamless event execution, resulting in high levels of client satisfaction.
- Consistently achieved monthly sales targets by diligently managing pipelines and effectively addressing client concerns during negotiations.
- Developed comprehensive proposals that showcased unique selling points, leading to a higher conversion rate of potential clients.
Education
Bachelor of Science - Business Administration And Management
Ferris State University
Big Rapids, MI12-2021
Skills
- Operational excellence
- Sales operations
- Operations management
- Strategic partnerships
- Organizational development
Manager Development Program | 2024
The Manager Development Program is a structured training designed for employees by enhancing their management, strategic, and operational skills. The program focus on leadership training, business and financial acumen, project and process management, and operational excellence.
Timeline
Senior Business Operations Manager
AT&T
01.2020 - 03.2025
Corporate Event Sales Manager
Access Intelligence
02.2018 - 01.2020
Bachelor of Science - Business Administration And Management
Ferris State University
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