Aalyaha Burton-Watson
Ocala,FL
Summary
Adaptable professional with five years of experience in customer service and health care. Skilled in relationship development, effective communication, and task prioritization. Certified Nursing Assistant with proven ability to deliver compassionate care, maintain confidentiality, and support diverse client needs. Brings strong organizational skills and a positive, solutions-oriented approach to fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Timberridge Health and Rehabilitation
Ocala, FL
02.2025 - 01.2026
- Delivered patient-centered care with attention to individual needs, cultural background, and development stages.
- Maintained a professional appearance and positive attitude while supporting patient comfort and safety, in a 180-bed facility.
- Responded promptly to requests, ensuring a respectful and dignified experience for all patients.
Patient Care Technician
AdventHealth
Ocala, FL
02.2024 - 02.2025
- Provided professional phone support to families, doctors, and labs, maintaining confidentiality and excellent customer service.
- Demonstrated adaptability and organizational skills while managing multiple tasks in a fast-paced environment.
- Ensured accurate communication and documentation for over 60 patients, in accordance with established standards.
Patient Care Technician
Hca Ocala Regional Hospital
Ocala, FL
02.2021 - 01.2024
- Built and maintained trustworthy relationships with patients and families to ensure high-quality experience.
- Communicated clearly and compassionately, supporting patients needs and collaborating with team members.
- Demonstrated strong organizational and time management skills in a dynamic, patient-focused environment.
Education
High School Diploma -
Highlands High School
Fort Thomas, KY5 2017
Skills
- Task prioritization
- Resilience
- Customer phone support
- Professional Documentation
- Strategic relationship development
- Adaptable
- Compassionate
- Problem solving
- Self motivating
Certification
Certified Nursing Assistant
BLS Certified
Licensed Esthetician
Timeline
Certified Nursing Assistant
Timberridge Health and Rehabilitation
02.2025 - 01.2026
Patient Care Technician
AdventHealth
02.2024 - 02.2025
Patient Care Technician
Hca Ocala Regional Hospital
02.2021 - 01.2024
High School Diploma -
Highlands High School