Aamani Hamilton
MUSC
North Charleston,US
7
years of professional experience
Customer experience professional with a strong background in guest services and call center operations, proficient in delivering exceptional service and resolving escalations with empathy and efficiency. Committed to enhancing customer satisfaction and operational efficiency through meticulous attention to detail and effective communication.
Work History
Medical Office Assistant
11 Months- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Streamlined office procedures, improving workflow and reducing wait times for patients.
- Managed patient scheduling and coordinated appointments efficiently.
- Assisted in maintaining accurate medical records and documentation practices.
Personal Shopper
5 Years 6 Months- Personalized shopping experiences for customers, enhancing satisfaction and loyalty.
- Utilize product knowledge to recommend items, boosting sales and customer trust.
- Contributed to increased store revenue through exceptional service and product recommendations.
- Resolved customer inquiries efficiently, ensuring seamless shopping experience.
- Boosted store revenue through exceptional service and tailored product recommendations.
Call Center Representative
1 Year- Handled high-volume inbound calls, ensuring professionalism and empathy in customer interactions.
- Addressed complex customer concerns and escalations, providing clear solutions and maintaining customer trust.
- Navigated multiple systems to process requests, streamlining workflows and enhancing customer satisfaction.
Visitor Services Associate
2 Years 3 Months- Created warm, welcoming experiences for diverse visitors.
- Coordinated admissions and group tours to enhance visitor engagement.
- Delivered exhibit information and directions to facilitate a seamless visitor journey.
Cashier
1 Year- Processed customer transactions efficiently, improving customer satisfaction and ensuring accurate financial records.
- Maintained tidy and organized checkout area with team members, creating inviting shopping environment.
- Assisted customers in locating products, enhancing shopping experience and promoting return visits.
Education
Associate of Science - Pre-Nursing
High School Diploma
Skills
Customer Experience
Guest Services
Call Center Management
Issue resolution
Patient Scheduling
Healthcare Communication
Digital Marketing
E-Commerce
Patient Education
Appointment Reminders
Written Communication
Medical Office Coordination
Event Coordination
Software applications
Team Collaboration
Ticketing
Timeline
Medical Office Assistant
MUSC
09.2025 - CurrentRead More
Call Center Representative
International African American Museum (IAAM)
08.2024 - 08.2025Read More
Visitor Services Associate
International African American Museum (IAAM)
05.2023 - 08.2025Read More
Personal Shopper
Walmart
06.2020 - 12.2025Read More
Cashier
Goodwill
06.2019 - 06.2020Read More
Burke High School
High School Diploma
Read More
Trident Technical College
Associate of Science from Pre-Nursing
Read More