Shanavee Young
North Charleston,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
MUSC
Charleston, SC
03.2022 - Current
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Managed medical records using an electronic health record system.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
Patient Ambassador
Sodexo Food Service
Charleston, SC
08.2019 - 03.2022
- Greeted patients and visitors in a friendly, professional manner.
- Collaborated closely with nurses, therapists, social workers, dieticians and other healthcare professionals involved in patient care.
- Attended weekly team meetings to discuss upcoming events or changes in policies and procedures within the facility.
- Participated in quality improvement initiatives aimed at enhancing overall patient experience.
- Discussed menu options with guests, took orders and provided kitchen with special dietary information.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Documented patient counters in hospital system and initiated follow-up actions.
Customer Service Representative
Iqor
NORTH CHARLESTON, SC
04.2017 - 04.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
High School Diploma -
R. B. Stall High School
North Charleston, SC06-2010
Skills
- Patient Registration
- Medical Office Management
- Emr Software
- Multitasking And Organization
- Payment Collection And Processing
Timeline
Medical Office Assistant
MUSC
03.2022 - Current
Patient Ambassador
Sodexo Food Service
08.2019 - 03.2022
Customer Service Representative
Iqor
04.2017 - 04.2019
High School Diploma -
R. B. Stall High School
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