September Puckett
Columbus,OH
Summary
Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills.
Overview
14
14
years of professional experience
Work History
Medical Office Assistant
Westland family care
Columbus, OH
10.2023 - Current
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Provided guidance to patients regarding their care plan or treatment options.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Assisted with scheduling follow-up appointments for patients after discharge from hospitalization.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Communicated effectively with other healthcare staff members regarding patient care plans.
- Provided education to patients about their medications or treatments.
- Maintained a clean work environment by adhering to infection control protocols.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment
- Received and screened telephone calls and visitors by determining or addressing needs.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Prior Authorization Specialist
Ohio Health Medical Center
Columbus, Ohio
01.2020 - 10.2023
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Provided guidance to providers regarding the prior authorization process.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Processed appeals in a timely manner as per policy guidelines.
- Maintained accurate records of all authorization activities in the database system.
- Collaborated with internal staff members to resolve discrepancies or issues related to prior authorizations.
- Facilitated communication between providers, payers and health plans regarding prior authorization processes.
- Ensured compliance with state and federal regulations pertaining to prior authorizations.
- Advised provider offices on proper coding practices that are necessary for successful claim submission.
- Reviewed claims submitted without valid pre-authorization codes and took corrective action when necessary.
Administrative Assistant
Donnalyn Moeller DPM
Columhs, OHIO
01.2011 - 10.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Medical Receptionist
Donnalyn Moeller Dpm
Columhs
01.2011 - 10.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
- Straightened up waiting room to maintain neat and organized space.
- Completed relevant insurance and other claim forms.
- Ordered and maintained supply inventory for medical office.
- Interviewed patients to complete case histories and intake forms.
- Arranged hospital admissions for patients as required.
Medical Assistant
Donnalyn Moeller DPM
Columbus, Ohio
01.2011 - 10.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Education
High School Diploma -
West High School
Columbus, OH06-2010
Nursing
Fortis College - Centerville
Columbus, OHSkills
- Patient Flow
- OSHA Compliance
- Workload Management
- Insurance billing procedures
- Strong leadership abilities
- Cross-Functional Teamwork
- HIPAA Compliance
- Clinical Documentation
- Appointment Scheduling
- Attention to Detail
- Phone and Email Etiquette
- EMR Software
- Physician assistance
- Problem-Solving
- Multitasking and Organization
- Computer Skills
- Insurance Verification
- Patient Relations
- ICD-10 Coding
- Medical Records Maintenance
- Records Management
- Understanding of medical laws
- Patient Scheduling
- Emergency Procedures
- Electronic Charting
- HIPAA Regulations
- Billing and coding
- Patient Demographics
- Patient Charting
- Appointment Coordination
- Patient Screening
- Patient Care
- Positive Attitude
- Office Administration
- Knowledge of medical terminology
- Medical Procedures
- Appointment management
- Schedule Management
- Medical Terminology
- Multi-line telephone management
- Patient Registration
- Clinical Medical Assistance
- Patient Referrals
- Reception Management
- Spreadsheet tracking
- Medical software applications
Timeline
Medical Office Assistant
Westland family care
10.2023 - Current
Prior Authorization Specialist
Ohio Health Medical Center
01.2020 - 10.2023
Administrative Assistant
Donnalyn Moeller DPM
01.2011 - 10.2023
Medical Receptionist
Donnalyn Moeller Dpm
01.2011 - 10.2023
Medical Assistant
Donnalyn Moeller DPM
01.2011 - 10.2023
High School Diploma -
West High School
Nursing
Fortis College - Centerville