AAMIEN SHRESTHA
Denver
Summary
Dedicated professional with strong background in managing customer service operations and ensuring client satisfaction, skilled at streamlining processes, resolving complex issues, and maintaining detailed records to support efficient service delivery. Highly organized and methodical, consistently achieving high accuracy and timely completion of tasks. Conscientious approach to work, demonstrating solid work ethic and commitment to achieving outstanding results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Account Representative
Excelitas Technologies Corp
Boulder, CO
04.2022 - Current
- Generated reports for management review regarding customer feedback and trends.
- Maintain and updated product forecast for the fiscal year according to customer standards.
- Coordinated with cross-functional teams to address complex customer issues effectively.
- Developed and maintained comprehensive knowledge of products and services to enhance customer support.
- Processed orders, returns, exchanges, credits, and payments accurately and promptly.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Shipping and Inventory Coordinator
Excelitas Technologies Corp
Boulder, CO
01.2020 - 04.2022
- Prepared labels using applications such as UPS and FedEx Ship Manager & DHL
- Verified all required paperwork was completed accurately prior to releasing shipments.
- Maintained accurate records of all shipping documents including invoices, bills of lading, and packing slips.
- Trained and mentored staff on SAP inventory transactions and Shipping.
- Coordinated with Planning, Purchasing, Engineering and Production to resolve material issues
- Executed Inventory transaction in SAP including receipts, issues, transfers and adjustments
Education
High School Diploma -
Skyline High School
Longmont, COSkills
- Microsoft 365
- Account Management
- CRM Software (Salesforce, SAP)
- Problem resolution
- Project management
- Product and service solutions
- Recordkeeping strengths
Certification
- Email Business Writing
- How to Handle Conflict & Confrontation
- Time Management Optimization
Languages
Nepali - Native
Hindi - Intermediate
Timeline
Customer Service Account Representative
Excelitas Technologies Corp
04.2022 - Current
Shipping and Inventory Coordinator
Excelitas Technologies Corp
01.2020 - 04.2022
High School Diploma -
Skyline High School