Fatima Murray
Passaic,NJ
Summary
Results-driven customer service professional with in-depth experience handling customer accounts and addressing client needs. Known for a collaborative approach and achieving positive outcomes in dynamic environments. Possesses strong problem-solving abilities and exceptional communication skills, ensuring reliability and adaptability.
Overview
5
5
years of professional experience
Work History
Customer Service Account Representative
Dexian
12.2025 - Current
- Maintain accurate account records within CRM/ERP systems.
- Support high-volume transactional workflows in a deadline-driven healthcare environment.
- Support team members with processing for medical device accounts, ensuring accuracy, compliance, and timely fulfillment.
- Answer incoming requests through a multichannel system, which includes but is not limited to order entry and order status verification.
Sales Support Specialist
Gucci Client Services Corporate
11.2021 - 04.2025
- Collaborated with operations and merchandising teams to resolve discrepancies and share product insights.
- Supported high-volume online order operations, including entry, tracking, and issue resolution for luxury clients.
- Demonstrated excellent collaborative abilities through working with cross-functional teams to ensure seamless execution of customer orders, assisting in order processing, inventory management, and tracking shipments.
- Managed customer orders, monitored inventory issues, and coordinated with logistics to ensure timely fulfillment.
Operations Coordinator
RSC Solutions
11.2020 - 11.2021
- Ensured complete compliance with infection control standards, facilitating seamless health inspections.
- Spearheaded improved recruitment/onboarding initiatives by acting as a mentor to new/existing hires, training them in the best supervising strategies and cultivating tailor-made plans to track individual performances.
- Analyzed performance data to identify improvement areas, deriving actionable insights from complex data.
- Led operational logistics for a 40+ person team, coordinating daily workflows and scheduling shifts with precision.
Education
Associate’s degree -
Wood Tobe-Coburn School
01-2017
Skills
- Microsoft Office
- Time management
- Salesforce
- Attention to Detail
- Client Communication
- Order Fulfillment & Tracking
- Product Data Management
- Multi-Tasking Skills
- Cross-Functional Collaboration
- CRM software
Timeline
Customer Service Account Representative
Dexian
12.2025 - Current
Sales Support Specialist
Gucci Client Services Corporate
11.2021 - 04.2025
Operations Coordinator
RSC Solutions
11.2020 - 11.2021
Associate’s degree -
Wood Tobe-Coburn School