Michelle Gross
New Philadelphia,OH
Summary
Exceptionally detail-oriented and adaptable employee with an excellent work ethic and a great office-skill background.
Desires to return to an office environment to utilize administrative skills needed to perform the Mechanical Stores Clerk/Account Clerk position at the Tuscarawas County Engineer's office effectively.
Overview
2026
2026
years of professional experience
Work History
Customer Service Account Representative
The Timken Company
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Expediting.
Scheduler Expeditor
The Timken Company
Production Control Clerk - Tubing
The Timken Company
Statistical Clerk
The Timken Company
Inventory Clerk
The Timken Company
General Office Clerk
The Timken Company
Buffet Attendant
Dutch Valley Restaurant
01.2023 - Current
- Provides customer service and satisfaction attending the buffet/salad bar and working in the bakery.
Education
High School Diploma -
Sandy Valley High School
Magnolia, OHSkills
- Learning Agility
- Train Employees
- Customer Focus
- Deadline Adherence
- Data Processing
- Team Leadership
- Continuous Improvements
- Analytical Thinking
- Process Improvement
- Microsoft Office Word, Excel, PowerPoint, Outlook
- Six Sigma and Lean Tools
- Understanding and Knowledge of Supply Chain and Manufacturing
Timeline
Buffet Attendant
Dutch Valley Restaurant
01.2023 - Current
High School Diploma -
Sandy Valley High School
Customer Service Account Representative
The Timken Company
Scheduler Expeditor
The Timken Company
Production Control Clerk - Tubing
The Timken Company
Statistical Clerk
The Timken Company
Inventory Clerk
The Timken Company
General Office Clerk
The Timken Company
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