Michelle Gross
New Philadelphia,OH
Summary
Exceptionally detail-oriented and adaptable employee with an excellent work ethic and a great office-skill background.
Desires to return to an office environment to utilize administrative skills needed to perform the Mechanical Stores Clerk/Account Clerk position at the Tuscarawas County Engineer's office effectively.
Overview
2026
2026
years of professional experience
Work History
Customer Service Account Representative
The Timken Company
Canton, OH
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Expediting.
Scheduler Expeditor
The Timken Company
New Philadelphia, OH
Production Control Clerk - Tubing
The Timken Company
Canton, OH
Statistical Clerk
The Timken Company
Canton, OH
Inventory Clerk
The Timken Company
Canton, OH
General Office Clerk
The Timken Company
Canton, OH
Buffet Attendant
Dutch Valley Restaurant
Sugarcreek, OH
01.2023 - Current
- Provides customer service and satisfaction attending the buffet/salad bar and working in the bakery.
Education
High School Diploma -
Sandy Valley High School
Magnolia, OHSkills
- Learning Agility
- Train Employees
- Customer Focus
- Deadline Adherence
- Data Processing
- Team Leadership
- Continuous Improvements
- Analytical Thinking
- Process Improvement
- Microsoft Office Word, Excel, PowerPoint, Outlook
- Six Sigma and Lean Tools
- Understanding and Knowledge of Supply Chain and Manufacturing
Timeline
Buffet Attendant
Dutch Valley Restaurant
01.2023 - Current
High School Diploma -
Sandy Valley High School
Customer Service Account Representative
The Timken Company
Scheduler Expeditor
The Timken Company
Production Control Clerk - Tubing
The Timken Company
Statistical Clerk
The Timken Company
Inventory Clerk
The Timken Company
General Office Clerk
The Timken Company