Aamijah Hampton
Richton Park,IL
Summary
Highly experienced manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Focused sales associate with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid industry background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
Overview
2026
2026
years of professional experience
Work History
Amazon Customer Service
Amazon
Monee
2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
UPS
Chicago, IL
06.2021 - 12.2024
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding charge accounts and loyalty programs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Responded to customer requests for products, services and company information.
Sales Associate
Walmart
Richton Park, IL
10.2019 - 2021
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance and on-time record.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Manager on Duty
UPS
Hodgkin , IL
02.2018 - 10.2020
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for department and supported employees in meeting expectations.
- Trained employees in essential job functions.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Supervised team of 10 front desk agents and helped to resolve issues arising during shifts.
- Carried out day-day-day duties accurately and efficiently.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Onboarded new employees with training and new hire documentation.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Accomplished multiple tasks within established timeframes.
Cashier
Jewels Osco
Chicago Heights , IL
08.2017 - 12.2018
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted over 100 patients per day.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Education
Yes -
Rich South High School
Richton Park, ILSkills
- P>Sales trends
- P>Client Service
- P>Excellent people skills
- P>Professional demeanor
- P>Social perceptiveness
- P>Problem-solving skills
- P>Multi-tasking strength
- P>Sales training
- P>Product promotions
- P>Upselling
- P>Relationship building
- P>Stocking and replenishing
- P>Schedule optimization
- P>Operations management
- P>Business planning
- P>Staff Management
- P>Strategic planning
- P>Coaching and mentoring
- P>Verbal and written communication
- P>Improvement initiatives
Accomplishments
- Supervised team of 10 staff members.
Personal Information
Title: Sales Associate/customer Service
Timeline
Customer Service Representative
UPS
06.2021 - 12.2024
Sales Associate
Walmart
10.2019 - 2021
Manager on Duty
UPS
02.2018 - 10.2020
Cashier
Jewels Osco
08.2017 - 12.2018
Yes -
Rich South High School
Amazon Customer Service
Amazon
2024 - Current