Aamir Kilwani
Summary
Dynamic I.T Administrator with a proven track record at Angel Cellular, excelling in hardware and software troubleshooting. Expert in network performance optimization and IT asset management, I enhance productivity through strategic vendor management and effective training. Committed to delivering exceptional support while driving system improvements and security enhancements.
Overview
7
7
years of professional experience
Work History
I.T Administrator
Angel Cellular
Plano
07.2021 - Current
- Diagnosed and resolved complex hardware and software issues, including network connectivity and operating systems.
- Led deployment, configuration, and maintenance of desktop systems, ensuring optimal performance.
- Minimized user downtime by analyzing and resolving technical problems efficiently.
- Executed routine maintenance tasks, such as system updates, patching, and security configurations.
- Participated in projects focused on system upgrades, migrations, and desktop virtualization.
- Developed and maintained technical documentation, user guides, and knowledge base articles.
- Managed IT assets by overseeing hardware inventory and ensuring compliance with licensing policies.
- Configured and maintained server infrastructure to enhance performance and security.
I.T Specialist
Amazing Wireless
Plano
08.2018 - 06.2021
- Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions.
- Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions.
- Analyze processes, technologies, and vendors continually to find areas for improvement.
- Prepare cost-benefit analyses when upgrades are necessary, and monitor vendors to ensure that they're offering the best-possible service and value for business needs.
- Manage the ticketing system for all support requests in Jira Service Management, ensuring tickets are properly prioritized and the team completes them according to the approved ticket policy.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Monitored network performance and identified areas for improvement.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Resolved conflicts between different hardware components or software programs.
- Developed and maintained strong relations with customers to meet quality expectations.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Trained new support representatives on troubleshooting techniques and company support protocols.
Education
Bachelor of Commerce - Accounting And Marketing
University of Karachi
Karachi08-2000
Skills
- Hardware
- Software
- RDS
- AD
- Security
- Firewall
- Cloud Backup
- MS Office 365
- Google Workspace
- Training and Support
- Budget Cost Control
- Projects
- AI Automation
- Network troubleshooting
- System configuration
- Hardware maintenance
- Security management
- IT asset management
- Vendor management
- Hardware troubleshooting
- Configuration management
- Software installation
- Backup solutions
- Data management
Timeline
I.T Administrator
Angel Cellular
07.2021 - Current
I.T Specialist
Amazing Wireless
08.2018 - 06.2021
Bachelor of Commerce - Accounting And Marketing
University of Karachi