Aamiyah Robertson
Pearland,Texas
Summary
High-energy, hardworking and passionate candidate seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Sterile Tech/Records
Houston Orthodontic Specialist
04.2023 - Current
- Update and maintain client’s dental records, schedule patient appointments, handle billing and insurance details for 300+ appointments per week.
- Perform routine dental cleanings and assist with complex dental procedures.
- Managed multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Administrative Assistant
Diva Dolls Hair Salon & Boutique
01.2016 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems supporting 20-30 customers per day.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Develop and maintain positive relations with associates
- Recommend additional merchandise that complements customer selections
Patient Service/Diagnostic Imaging Coordinator
MD Anderson Cancer Center
10.2021 - 10.2023
- Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments. Able to multitask in fast-paced environments supporting 50+ patients per day.
- Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas.
- Interprets and coordinates physician orders with 100% accuracy.
- Prepares and maintains appointment templates and/or patient records
- Responsible for security and confidentiality of patient information at all times.
- During wait times will physically and visually check on patients, assists them with any issues. Frequently recognized for providing top-notch, empathetic customer service to patients and families.
Hospital Unit Clerk
Cornerstone Health Group
08.2016 - 11.2017
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Managed multi-line phone system, expertly navigating between calls while supporting patients.
- Maintaining census data and transcribing physician orders into appropriate in-house system application.
- Attend and participate in in-service education opportunities.
Education
High School Diploma -
Andy Dekaney High School
Houston, TX06.2016
Skills
- Customer Support
- Technical Support
- Customer Relationship Management
- Customer Needs Assessment
- Call Management
- Appointment Scheduling
- Account Management
- Database Management
- Written and oral communication
- Data Entry
Hobbies and Interests
- Volunteering
- Art
- Cooking
- Photography
- Travel
- Dance
Timeline
Sterile Tech/Records
Houston Orthodontic Specialist
04.2023 - Current
Patient Service/Diagnostic Imaging Coordinator
MD Anderson Cancer Center
10.2021 - 10.2023
Hospital Unit Clerk
Cornerstone Health Group
08.2016 - 11.2017
Administrative Assistant
Diva Dolls Hair Salon & Boutique
01.2016 - Current
High School Diploma -
Andy Dekaney High School
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