Tanya Thayer
Rochester,NY
Summary
Detail-oriented Customer Service Representative and Healthcare Support Professional with 7+ years of experience in customer service, call center operations, and healthcare administration. Proven ability to manage patient and client records, verify insurance, process payments, and assist individuals with healthcare enrollment through the Affordable Care Act. Experienced in medical records scanning, EMR systems, and maintaining confidentiality while delivering compassionate, professional service. Known for strong communication skills, accuracy in data entry, and the ability to handle high-volume workloads in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Records Technician
Advantmed
06.2024 - 11.2024
- Went to doctor’s offices and scanned medical records and uploaded to portal
CSR III
Maximus
07.2023 - 12.2023
- Managed 25-30 calls per day from customers
- Enroll New Yorker into the Affordable Care Act through the New York State of Health
Customer Service Representative
Concentrix
05.2022 - 01.2023
- Performed data entry for customer information
- Assisted customers with a warm and professional attitude
- Managed client records
- Answered general questions
- Answered calls from clients
- managed 20 plus calls emails and faxes per day from customers
Customer Service Representative
Lincare
06.2018 - 11.2019
- Processed orders from referral sources
- Verified insurance
- Collected copays
- Answered inbound calls helping patients with issues with orders or their accounts
- Lincare is a DME/HME oxygen supply company
- managed 20 plus calls emails and faxes per day from customers
Customer Service Representative
Total Marketing Concepts
03.2017 - 04.2018
- Answering inbound calls regarding customers account
- Processed payments
- managed 20 plus calls emails and faxes per day from customers
CSR III
Maximus
10.2016 - 02.2017
- Sign consumers up for the Affordable Care Act through the New York Health Exchange
Youth Advisor
Unity House
11.2015 - 04.2016
- Record youth daily activities
- Supervise youth on outings
- Teach youth about independent living
- Dispense daily medication to youth and record it on a MARS sheet
- Transport youth to appointments
Call Center Representative
Total Marketing Concepts
01.2013 - 01.2015
- Called clients informing them of promotions showing on their accounts
- Informed clients when they had upgrades available
- Processed payments with debit/credit cards also with electronic funds transfer
- Solved issues with accounts
- Applied credits and ordered products for clients
HCR
Home Health Aid
10.2000 - 06.2002
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles.
- Administered prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
- Accompanied clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
Education
Healthcare Information Technology of Applied Science Associates - College
Miller-Motte College
Remote01.2026
Medical Billing & Coding - College
Miller-Motte College
Chattanooga, Remote09.2025
MEDICAL ASSISTANT CLINICAL/ADMINISTRATIVE SKILLS - Diploma
Florida Technical College
DeLand, FL01.2016
Skills
- Upselling
- Hospice care
- Phone etiquette
- Medical claims processing
- Records management
- Handling customer inquiries
- Banking
- Hospital Experience
- CSR
- Research data collection
- Computer networking
- Medical administrative support
- Math
- Inventory management
- Purchasing
- Technical Proficiency
- Insurance prior authorization
- ANALYSIS
- Medical office experience
- Health insurance authorizations
- Analysis skills
- Contracts
- Appointment scheduling
- HIPAA
- Journalism
- Emergency medicine
- Group home
- Filing
- Medical Billing and Coding
- Advanced medical terminology coding
- Revenue cycle optimization
- Data analytics for billing trends
- ICD-10 error resolution and claims denial prevention
- Proficiency in compliance standards (HIPAA, CMS regulations)
- Customized medical coding for specialty practices
- Auditing and quality control for medical records
- Developing coding policies and procedures
- Automated billing systems integration
- Workflow efficiency improvement in billing processes
- Advanced EHR (Electronic Health Record) troubleshooting
- Multi-provider billing reconciliation
- Caregiving
- Editing
- Database management
- Experience with individuals with neurodevelopmental disorders
- Clinical research
- Quick service & fast food restaurant
- Emergency room experience
- Project management
- CRM software
- Venipuncture
- Technical support
- Pivot tables
- SharePoint
- Computer literacy
- Medicare
- Supervising experience
- Computer skills
- Warehouse experience
- English
- Medical Terminology
- Google Docs
- Inpatient
- Budgeting
- Vital Signs
- Phlebotomy
- Care plans
- Patient Care
- Account management
- Practice management
- Clerical experience
- EMR systems
- Microsoft Office
- Insurance Verification
- Debt collection negotiation
- Data entry
- Live chat
- Sales
- Windows
- Microsoft Powerpoint
- Microsoft Word
- ICD-10-PCS
- Retail sales
- Inventory control
- Debt collection skip tracing
- Customer Care
- Word processing
- Hospice
- Working with people with autism
- Scripting
- Experience with individuals with cognitive disabilities
- Training & development
- EMR Systems
- Decision making
- Assisted living
- Cash handling
- Document management
- Copywriting
- PCA
- Phone communication
- Typing
- Salesforce
- Productivity software
- Call center
- Communication skills
- B2C
- Electronic health records (EHR) management
- Computer operation
- Social media management
- Multitasking
- Research
- Pediatrics
- Leadership
- ICD-9
- Grammar Experience
- Insurance verification
- Databases
- Task prioritization
- Software troubleshooting
- Accounting
- Financial data reconciliation
- Epic
- Microsoft Excel
- Schedule management
- Laboratory experience
- Outbound calling
- Microsoft Access
- Medical Office Experience
- Anatomy knowledge
- Medical collection
- EHR systems
- Financial concepts
- Recruiting
- Stocking
- Customer Service
- Sterile processing
- ERP systems
- Client interaction via phone calls
- ICD-10
- Computer Skills
- Microsoft Outlook
- QuickBooks
- Problem-solving
- Administrative experience
- Accounts receivable
- Negotiation
- Medical Scheduling
- Proofreading
- Critical thinking
- MRI
- Conflict management
- Maintaining patient confidentiality
- Management
- Medication administration
- Accounting and finance experience
- Customer Support
- Active listening
- EMR/EHR
- Medical Records
- Medical terminology
- SaaS
- Documentation review
- EDI
- Patient monitoring
- Order entry
- AI
- SaaS platforms
- B2B sales
- Blood sampling
- Attention to detail
- Working with people with disabilities
- CMMS
- Intake
- Writing skills
- Patient interaction
- Data reporting
- Customer service
- Office experience
- Correspondence management
- Time management
- Health information management
- Office supply management
- CPT coding
- Product demos
- Restaurant experience
- Network Support
- Children
- Organizational skills
- Healthcare billing management
- OSHA
- Relationship management
- Phone Etiquette
- ICD coding
- Public health
- Front desk
- B2B
- Outpatient
- Aseptic technique
Certification
- Driver's License
- CPR Certification
- Certified Professional Coder
- Home Care Aide Certification
- EMR
- CHAA
- Certified Home Health Aide
- First Aid Certification
- CHES
- Class D
Timeline
Medical Records Technician
Advantmed
06.2024 - 11.2024
CSR III
Maximus
07.2023 - 12.2023
Customer Service Representative
Concentrix
05.2022 - 01.2023
Customer Service Representative
Lincare
06.2018 - 11.2019
Customer Service Representative
Total Marketing Concepts
03.2017 - 04.2018
CSR III
Maximus
10.2016 - 02.2017
Youth Advisor
Unity House
11.2015 - 04.2016
Call Center Representative
Total Marketing Concepts
01.2013 - 01.2015
HCR
Home Health Aid
10.2000 - 06.2002
Medical Billing & Coding - College
Miller-Motte College
MEDICAL ASSISTANT CLINICAL/ADMINISTRATIVE SKILLS - Diploma
Florida Technical College
Healthcare Information Technology of Applied Science Associates - College
Miller-Motte College