Tonia Mikel
Zephyrhills
Summary
Resourceful Medical Records Technician with 15+ years of experience in healthcare documentation and patient data management. Proficient in utilizing electronic health record systems, including Epic and Allscripts, to ensure accurate and timely retrieval of medical records. Demonstrated expertise in HIPAA compliance and insurance verification, with a strong background in patient care and clerical support. Committed to maintaining confidentiality and enhancing operational efficiency in medical record handling.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Records Technician
Advantmed
04.2025 - Current
- Efficiently retrieved medical records from various healthcare facilities and providers for insurance claims processing
- Utilized electronic health record systems to locate and retrieve specific medical records in a timely manner
- Adhered to strict confidentiality guidelines when handling confidential patient data during the retrieval process
Field Reviewer
Change Healthcare
09.2022 - 06.2023
- As a Field Reviewer I travel to multiple physicians offices in different locations.
- I download information from selected patients charts using a variety of electronic medical record systems including Epic, Meditech, and Allscripts.
- Working with paper charts and scanning is also done in some offices.
- Use of various computer is used.
CVS Pharmacy Technician
CVS Health
01.2020 - 02.2021
- Handling medications, counting medications, entering insurance into computer, customer service.
Medical Assistant/Receptionist/Medical Records
Jewish Hospital & St. Mary's Healthcare
04.2003 - 07.2019
- Sixteen years with a Spine Surgeon's office, the other years with Cardiology and General Surgery.
- I worked with patients and doctors, answered phones, data entry, injections, assisted in minor procedures.
- Researching patients records for medical records requests from attorneys, Insurances, or other medical practices.
- Filling out disability forms for patients.
Education
Bachelor of Arts - Digital Photography
Southern New Hampshire University
Manchester, NH10.2021
Skills
- Administrative experience within retail industry
- Communication skills
- Health information management
- Microsoft Outlook
- Public health
- Insurance Verification
- Community care
- Health information technician experience
- Medical data importing
- Technical Proficiency
- Health insurance information
- Logistics
- SOAP
- Multi-line phone systems
- Appointment scheduling
- Information management
- ICD-9
- Vital Signs
- Charge capture
- EMR Systems
- Microsoft Excel
- Pet care
- Computer operation
- Data entry
- Databases
- Photography
- Medical billing
- Medical terminology
- Medical Scheduling
- Customer complaint resolution
- Sales
- HIPAA compliance
- CPT coding
- EHR systems
- Medical receptionist
- EMR/EHR
- Health record tracking
- Document archiving
- NextGen
- ICD-10-CM
- Verifying release of information authorizations
- Health information performance improvement
- Customer communication
- Clerical experience
- Filing
- IOS
- Documentation review
- Anatomy knowledge
- Physiology knowledge
- Photo editing
- Computer skills
- Customer inquiry handling
- Task prioritization
- Time management
- Data governance
- ICD Coding
- Cerner
- ICD-10
- Document management
- Meditech
- Delivery driver experience
- Health information data integrity
- Release of information request management
- Medical records clerk experience
- Writing skills
- Microsoft Office
- EMR systems
- Windows
- Secure transmission of records
- Computer literacy
- HIPAA
- 3M CodeFinder
- Patient registration
- Medical data exporting
- Medical imaging
- Triage
- Program management
- Patient care
- Records maintenance
- Records destruction
- Managing healthcare administrative teams
- Medical documentation
- Pharmacy Technician Experience
- Patient interaction
- Hospital Experience
- Order Entry
- Organizational skills
- Photography gear
- Search engines
- Customer relationship building
- Patient demographics
- Photo manipulation
- Experience Administering Injections
- Scanning
- Toddler care
- Managing patient records
- Records management
- Medical transcription
- EClinicalWorks
- Health record chart audits
- Typing
- Allscripts
- Health information regulatory compliance
- Records creation
- Computer Operation
- Medical records
- Customer service
- Medical Billing
Certification
- Pharmacy Technician Certification
- Non-CDL Class C Driver's License
- Certified Medical Assistant
- Pharmacy Technician License
- PTCB Certification
Languages
English
Personal Information
Driving License: Non-CDL Class C
Timeline
Medical Records Technician
Advantmed
04.2025 - Current
Field Reviewer
Change Healthcare
09.2022 - 06.2023
CVS Pharmacy Technician
CVS Health
01.2020 - 02.2021
Medical Assistant/Receptionist/Medical Records
Jewish Hospital & St. Mary's Healthcare
04.2003 - 07.2019
Bachelor of Arts - Digital Photography
Southern New Hampshire University