Christal Brooks
Mount Laurel,NJ
Summary
Versatile and passionate healthcare professional brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
14
14
years of professional experience
Work History
Medical Records Technician
DHA
New Jersey
05.2023 - Current
- Maintained patient records in compliance with security regulations.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Tracked and monitored requests for medical records release.
- Kept accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Patient Access Representative
Jefferson Health
06.2020 - Current
- Kristin Gallagher 609-941-5682
- Greets patients and register promptly, professionally, and efficiently
- Obtain and update identification and copy insurance cards and any other admission paperwork
- Document in the Epic system when photo identification or insurance cards are missing, etc
- Collect Co- pays if available
- Explains forms when completing registration and admissions, obtain all patient signatures for required documents, Performs all other duties related to patient registration as required to ensure a positive patient experience.
Membership Representative
Mount Laurel YMCA
10.2018 - Current
- Duties include but not limited to; providing substantial customer service to guest, service to members, contributing to member retention
- Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships
- Builds relationships with members; helps members connect with one another and the YMCA
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
- Enters/updates member information into computer system and maintains member files, transferring and directing phone calls, processing camp and resolve complaints, process transactions, as well as problem solve.
Medical Assistant
The judge Group staffing
06.2013 - 03.2016
Podiatrist
Katherine Neiderer
- Front and back office duties to include; Room turnover, Immunizations, Authorization check, order scripts, In-house lab tests, Appointment reminders, Wound care, Blood draws, Knowledge using Navient EMR system, patient information, Physical exams
- Pre -authorizations for medications as well as ordering samples to supply to patients who did not have insurance
- Hipaa and Asepsis control training
Nurse Aide and Medication Aide
3017 Dunn
05.2009 - 03.2013
Manager
Assisted Living Facility
- Provide daily patient care to include; bed side manner, checking vitals and re-positioning patients every two hours, bathing and dressing patients, examine patients for any new bed sores or changes over night and charting before the next shift
- Also medication reminders and assist as needed.
Education
Bachelor of Science - Health Sciences
American Military University
Online 07.2025
Certified Nursing Assistant -
Fayetteville Technical Community College
Fayetteville, NC2014
G.E.D -
Fayetteville Technical Community College
Fayetteville, NC2008
Skills
- Customer Relations
- Patient Relations
- Patient Education
- Multitasking
- Good Telephone Etiquette
- Quality Assurance
- Organizational Skills
- Verbal Communication
Timeline
Medical Records Technician
DHA
05.2023 - Current
Patient Access Representative
Jefferson Health
06.2020 - Current
Membership Representative
Mount Laurel YMCA
10.2018 - Current
Medical Assistant
The judge Group staffing
06.2013 - 03.2016
Nurse Aide and Medication Aide
3017 Dunn
05.2009 - 03.2013
Podiatrist
Katherine Neiderer
Manager
Assisted Living Facility
Bachelor of Science - Health Sciences
American Military University
Certified Nursing Assistant -
Fayetteville Technical Community College
G.E.D -
Fayetteville Technical Community College