Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Medical Records Technician
Advantmed
Dallas, TX
01.2023 - Current
Generated reports on patient demographics and diagnoses for administrative use.
Reviewed existing policies and procedures pertaining to medical records management processes.
Scanned, indexed, and electronically stored documents into the electronic health record system.
Tracked and processed release of information requests.
Organized patient charts, gathering medical histories, lab results and consents.
Medical Assistant
Casper Sports Medicine
Arlington, TX
05.2021 - 02.2023
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Supported administrative staff by processing payments.
Prepared treatment rooms for patient examinations.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Changed dressings on wounds to prevent infection and check for healing.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Medical Assistant
A Better You Counseling Center
Pantego, TX
10.2020 - 03.2021
Inspected equipment to ensure proper working order prior to use on patients.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Registered new patients into practice management software program accurately entering demographic information.
Operations Lead
Hallmark Aviation Services
Dallas, TX
09.2018 - 10.2020
Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
Ensuring all staff members have the necessary resources, training and support to carry out their roles successfully.
Performing root cause analysis of any problems encountered in operations.
Management Trainee
Enterprise Mobility
Schenectady, ny
06.2016 - 06.2018
Developed and implemented strategies to improve customer service experience.
Performed administrative tasks such as data entry, filing, and document preparation.
Monitored inventory levels and adjusted purchasing plans accordingly.
Supported staff training, development and evaluation.
Customer Service Representative
Quad Graphics
Saratoga Springs, NY
01.2013 - 05.2015
Developed positive relationships with customers through friendly interactions.
Provided excellent customer service to resolve customer complaints in a timely manner.
Maintained a high level of professionalism when dealing with difficult customers.
Provided exceptional customer service to ensure customer satisfaction.
Tracked orders from start to finish to ensure timely delivery of goods or services.