Summary
Overview
Work History
Education
Skills
Timeline
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Roy Batiste

Pasadena,TX

Summary

Accomplished Medical Records Technician with a proven track record at Maximus, enhancing data accuracy and HIPAA compliance. Expert in healthcare data analytics and adept in maintaining records management processes. Demonstrated prior excellence in management, critical thinking and customer relations with over 5 years of experience.

Overview

11
11
years of professional experience

Work History

Medical Records Technician

Maximus
03.2020 - Current
  • Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
  • Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
  • Kept accurate log of requests for medical information and records.
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.

Medical Records Clerk

Veterans Evaluation Services
06.2018 - 03.2020
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.

Front End Lead

Best Buy
04.2017 - 06.2018
  • Contributed to an agile work environment by participating in daily stand-ups and sprint planning meetings.
  • Spearheaded efforts to adopt new technologies that led to significant improvements in performance metrics.
  • Conducted regular code reviews, ensuring adherence to coding standards and best practices among team members.
  • Collaborated closely with back-end developers for seamless data flow between server-side logic and front-end presentation layers.
  • Managed and motivated employees to be productive and engaged in work.

Customer Service Specialist

Best Buy
08.2014 - 04.2017
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.


Sales Associate

Dollar General Store
12.2013 - 08.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Atascocita High School
Humble, TX
05.2014

Skills

  • Medical Records Auditing
  • Management
  • HIPAA Compliance
  • Healthcare Data Analytics
  • Written and verbal communication
  • Medical Transcription
  • Data Entry
  • Critical Thinking
  • Customer Relations
  • Computer Proficiency
  • Call Center Operations

Timeline

Medical Records Technician

Maximus
03.2020 - Current

Medical Records Clerk

Veterans Evaluation Services
06.2018 - 03.2020

Front End Lead

Best Buy
04.2017 - 06.2018

Customer Service Specialist

Best Buy
08.2014 - 04.2017

Sales Associate

Dollar General Store
12.2013 - 08.2014

High School Diploma -

Atascocita High School

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Roy Batiste