Open To Work
Joy Roane
Beaufort
Work Preference
Summary
Over 20 years of experience in customer service and leadership across diverse sectors, excelling in fostering inclusive environments and enhancing team performance. Expertise includes maintaining and organizing medical records with accuracy and confidentiality, contributing to efficient hospital operations. Recognized for strong skills in data collection, analysis, and reporting, with proficiency in Microsoft Office and electronic health record systems. Dedicated community servant supporting veterans through volunteer work at the U.S. Air Force Academy Stables, demonstrating commitment to integrity, connection, and exemplary time management skills.
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
38
38
years of professional experience
Work History
Medical Records Technician
Marine Corps Recruit Depot
Parris Island, SC
07.2024 - Current
- Verify electronic and physical medical records daily to ensure compliance with military regulations and accuracy of patient documentation.
- Facilitate benefits verification and eligibility for incoming Marine recruits, ensuring timely access to medical services.
- Prepare and organize medical/dental records for Marines completing service, streamlining archival processes.
- Manage and secure health information for incoming Marines and Sailors, maintaining confidentiality and integrity of data.
Peer Support Specialist
South Carolina Department of Mental Health
Beaufort, SC
08.2023 - 07.2024
- Delivered peer support to clients across diverse backgrounds and age groups in multiple counties.
- Developed and facilitated daily therapeutic and art-based activities to promote emotional well-being.
- Empowered clients through individualized coping strategies and advocacy training.
- Adapted support for a range of diagnoses and cognitive abilities, ensuring inclusive care.
Case Manager
Ecumenical Social Ministries
Colorado Springs, CO
04.2014 - 10.2017
- Managing 10 -20 homeless clients weekly, performing intake, documentation, and organizing classes (Computer, Resume, CPR/FA, Personal Care Provider, QMAP)
- Management of the Women's Homeless Shelter – assisting to rehouse vulnerable women and help them relearn life skills: job counseling, job interview skills, money management skills with a monthly budget, and healthy nutritional benefits.
- Managed volunteer training (15 volunteers), organizing safety/de-escalation classes, and scheduling for departmental needs.
- Oversaw Pantry operations, serving hundreds of people daily, maintaining compliance with state regulations and TEFAP/Commodities program guidelines.
- Ensured proper inventory and documentation of food programs, while promoting dignity and privacy for those seeking assistance.
- Performance of duty included, but was not limited to, the above details while being able to perform in operational roles when needed - truck driver, intake of food donations, and housekeeping.
Basic Corpsman, Surgical Technician, Independent Duty Corpsman
United States Navy
01.1988 - 01.2009
- Provided direct patient care and disease prevention for active-duty personnel and dependents.
- Assisted healthcare professionals, delivered emergency treatment, and managed patient documentation and appointments.
- Administered medications, immunizations, and adhered to HIPAA regulations.
- Supported physicians during surgical procedures (General Surgery, OB/GYN, Urology, ENT, Orthopedics), ensuring aseptic technique and specimen handling.
- Prepared/scheduled operating rooms and managed instrument sterilization and supply inventory.
- Supervised 10–15 staff, managed over 2500 medical records, and oversaw clinic operations (acute care, mental health, gynecology, pharmacy).
- Developed treatment plans, coordinated referrals, and ensured readiness of clinic and supply areas.
- Instructed junior staff on HIPAA, universal precautions, and documentation, and guided time management and family matters.
- Led Corps staff to be independent as they manage challenging situations in remote areas, ensuring patient trust in the care given by all Corpsmen at the clinic.
Education
High School Diploma -
York Catholic High School
York, PA05-1983
High School Diploma -
York Catholic High School
York, PA05-1983
Skills
- Medical records auditing
- HIPAA compliance
- Patient confidentiality
- Healthcare data analytics
- Customer service
- HIPAA regulations
- Records organization
- Medical records retrieval
- Medical terminology proficiency
- Medical terminology understanding
- Medical records management
- Filing systems expertise
Timeline
Medical Records Technician
Marine Corps Recruit Depot
07.2024 - Current
Peer Support Specialist
South Carolina Department of Mental Health
08.2023 - 07.2024
Case Manager
Ecumenical Social Ministries
04.2014 - 10.2017
Basic Corpsman, Surgical Technician, Independent Duty Corpsman
United States Navy
01.1988 - 01.2009
High School Diploma -
York Catholic High School
High School Diploma -
York Catholic High School