Luz Moreno
Tucson,AZ
Summary
Meticulous Medical Records Clerk with experience processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
18
18
years of professional experience
Work History
MEDICAL RECORDS TECHNICIAN
Arizona Oncology Associates
07.2023 - Current
- Expedited release-of-information requests by verifying authorization forms and providing requested documents promptly.
- Demonstrated strong attention to detail while cross-referencing medical records for completeness and consistency, identifying potential errors and facilitating prompt resolution.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Contributed to a team-oriented work environment by collaborating closely with colleagues on various projects related to medical records management.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
BILINGUAL UNIVERSAL CUSTOMER ASSOCIATE
Comcast, Xfinity
11.2018 - 12.2022
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
SALES ASSOCIATE
Dillard's
09.2016 - 11.2018
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Assisted customers with product selection to ensure customer satisfaction
- Generated sales reports and tracked customer data to ensure sales goals were met
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
OFFLINE HELP DESK REPRESENTATIVE
Afni Call Center
07.2009 - 05.2012
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Updated and maintained database with accurate customer information and timely data entry.
DIETARY AIDE
The Forum Assisted Living
04.2007 - 07.2009
- Prepared meals for patients according to dietary needs and manager guidelines
- Collaborated with dieticians to obtain accurate nutritional information and assess patient needs
- Adhered to food safety and infection control regulations by cleaning and sanitizing equipment
- Provided excellent customer service to residents, staff, and families.
SALES ASSOCIATE
Ciutibuti
11.2006 - 04.2007
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Education
HIGH SCHOOL DIPLOMA -
Catalina Magnet High School
Tucson, AZCOMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) IN BUSINESS -
Pima Community College
Tucson, AZSkills
- Medical Records Auditing
- HIPAA Compliance
- Patient confidentiality
- Healthcare Data Analytics
- Document Scanning
- Records Organization
- Health Information Systems
- Customer Service
- Medical Terminology
- Data Entry
- Filing systems expertise
- Medical Release of Information ROI processes
Languages
Spanish
Native or Bilingual
Timeline
MEDICAL RECORDS TECHNICIAN
Arizona Oncology Associates
07.2023 - Current
BILINGUAL UNIVERSAL CUSTOMER ASSOCIATE
Comcast, Xfinity
11.2018 - 12.2022
SALES ASSOCIATE
Dillard's
09.2016 - 11.2018
OFFLINE HELP DESK REPRESENTATIVE
Afni Call Center
07.2009 - 05.2012
DIETARY AIDE
The Forum Assisted Living
04.2007 - 07.2009
SALES ASSOCIATE
Ciutibuti
11.2006 - 04.2007
HIGH SCHOOL DIPLOMA -
Catalina Magnet High School
COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) IN BUSINESS -
Pima Community College
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