Aamna Afaque
Medical Receptionist and Medical coder and biller
Katy,TX
Summary
Organized and efficient receptionist with extensive experience in front desk operations, including customer inquiries, appointment scheduling, record maintenance, and health insurance verification, too. Proficient in verbal and written communication, fostering positive interactions with patients and customers. Successfully created a welcoming environment while managing multiple tasks effectively.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
ENT Associates of Greater Kansas City
Overland Park, Kansas
10.2018 - 05.2019
- Managed patient records through electronic health record systems to ensure accuracy and compliance.
- Directed incoming calls to appropriate departments for efficient inquiry resolution.
- Welcomed patients and visitors with professionalism, enhancing overall experience.
Administrative Assistant
AMC Theatres Support Center /(Office Team)
Overland Park, Kansas
03.2018 - 06.2018
- Contract-to-hire role involving office administration.
Sales representative / Assistant Manager
Mailboxes +
Houston, Texas
09.2015 - 11.2017
- Executed packing and shipping of customer packages efficiently.
Managed vendor invoices and billing processes diligently.
Processed sales deposits accurately to maintain financial integrity.
Front Desk Receptionist
Excellence Emergency Room
Houston, Texas
05.2017 - 11.2017
- Checked in patients and entered data into online database to maintain accurate records.
- Ran insurance verifications over phone and online to ensure coverage.
- Scanned patient charts onto online database for efficient access.
- Collected payments and assisted patients with paperwork and document updates.
- Answered multi-line phone professionally and courteously, addressing inquiries promptly.
- Maintained cleanliness of facility while performing all clerical duties efficiently.
Sales representative
The UPS Store
Houston, Texas
06.2014 - 01.2016
- Executed packing and label creation for shipments with precision and ensured superior customer service
Passenger Service Agent
George bush Intercontinental Airport (Emirates Airline)
Houston, Texas
05.2012 - 07.2015
- Facilitated passenger check-in and delivered exceptional customer service during the boarding process for the flight.
Pharmacy Tech Trainee
Medicine+ Pharmacy
Houston, Texas
01.2014 - 03.2014
- Assisted pharmacist and pharmacy technician in daily operations.
Acquired skills in compounding medications to enhance service delivery.
Sales Associates
Marshalls
The Woodlands, Texas
08.2010 - 12.2010
- Manage merchandise presentation, welcome and support visitors
Waitress
Tamarind
The Woodlands, Texas
06.2010 - 08.2010
- Providing food service, aiding and greeting customers.
Education
Associate of Applied Science - Health Information Technology
Rasmussen University
Overland Park, KS12-2021
High School Diploma -
The Woodlands High School
The Woodlands, TXSome College (No Degree) - Sonography
Lone Star College
Houston, TXSkills
- Microsoft Office proficiency
- Data entry and attention to detail
- Multitasking and problem solving
- Medical terminology and electronic health records
- Appointment scheduling and insurance verification
- Patient check-in
Accomplishments
- High School Diploma
- Spelling Bee Winner
- Vocational Arts Certificate
- Classroom Helper certificate
Hobbies and Interests
- Reading
- Cycling
- Cooking
- Listening to music
- Talking and socializing
References
- Anila Saeed, 281-203-7276, Emirates Supervisor
- Caroline Surber, 913-213-2679, Asset Manager at AMC Theatre Support Center
- Salman Abbass, 832-646-6242, Admin/Supervisor at Excellence Emergency Room
Activities
- Played for high school Volleyball team
- Lead the school Badminton team
- Volunteered for the WWF (World Wildlife Fund)
Languages
Urdu
Native/ Bilingual
Certification
- HIT - Health Information Technician
- Medical Coding and Billing Certification
Timeline
Front Desk Receptionist
ENT Associates of Greater Kansas City
10.2018 - 05.2019
Administrative Assistant
AMC Theatres Support Center /(Office Team)
03.2018 - 06.2018
Front Desk Receptionist
Excellence Emergency Room
05.2017 - 11.2017
Sales representative / Assistant Manager
Mailboxes +
09.2015 - 11.2017
Sales representative
The UPS Store
06.2014 - 01.2016
Pharmacy Tech Trainee
Medicine+ Pharmacy
01.2014 - 03.2014
Passenger Service Agent
George bush Intercontinental Airport (Emirates Airline)
05.2012 - 07.2015
Sales Associates
Marshalls
08.2010 - 12.2010
Waitress
Tamarind
06.2010 - 08.2010
Associate of Applied Science - Health Information Technology
Rasmussen University
High School Diploma -
The Woodlands High School
Some College (No Degree) - Sonography
Lone Star College