Aanoucheka Presume
Brockton,MA
Summary
Customer service professional with a record of delivering consistent service and building positive customer relationships in fast-paced environments. Strong problem-solving and conflict resolution skills to address issues quickly and accurately. Committed to maintaining professionalism while meeting diverse customer needs.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
North Easton, Massachusetts
08.2025 - Current
- Oversaw daily store operations, consistently delivering strong customer service in a fast-paced environment.
- Led operations during manager absences, ensuring smooth workflow and team accountability.
- De-escalated difficult customer interactions, maintaining service quality and professionalism under pressure.
- Trained new employees on customer service standards, communication, and company policies.
- Cross-trained across multiple departments to support company needs and assist with new hire training.
- Kept work areas safe, clean, and organized while following company safety and security procedures.
Store Associate
CVS Pharmacy
North Easton, Massachusetts
02.2025 - Current
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Relayed customer feedback to cross-functional teams to improve products and services
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
Pharmacy benefit Analyst Medicare/ Commercial
Capital Blue Cross Pharmacy
Harrisburg, Pennsylvania
10.2022 - 10.2024
- Resolved benefit inquiries for members, providers, and internal teams to enhance understanding and access to pharmacy benefits.
- Trained HR team members on benefits administration best practices to improve overall team competency and service delivery.
- Ensured safety, accuracy, and compliance by reviewing pharmacy benefits information, adhering to company policies, and swiftly addressing potential issues.
Pharmacy Technician
CVS Pharmacy
Mechanicsburg, Pennsylvania
07.2021 - 06.2023
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Resolved customer complaints in a timely and calmly manner while maintaining professionalism at all times.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Education
GED -
Mechanicsburg Area Senior High School
Mechanicsburg, PA05-2013
Some College (No Degree) - Psychology
Robert Morris University
Coraopolis, PACCMA -
Health Homecare Training of New England
Fall River, MA10-2026
Skills
- Cultural Awareness
- Conflict Resolution
- Active Listening
- Communication
- Team leadership
- Problem Solving
- Professionalism
- Patience and Empathy
- Inventory management
Certification
- AED and CPR
Timeline
Shift Supervisor
CVS Pharmacy
08.2025 - Current
Store Associate
CVS Pharmacy
02.2025 - Current
Pharmacy benefit Analyst Medicare/ Commercial
Capital Blue Cross Pharmacy
10.2022 - 10.2024
Pharmacy Technician
CVS Pharmacy
07.2021 - 06.2023
GED -
Mechanicsburg Area Senior High School
Some College (No Degree) - Psychology
Robert Morris University
CCMA -
Health Homecare Training of New England