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Accomplished professional with extensive expertise in team management, recruitment onboarding, and payroll management. Demonstrates proficiency in health and safety compliance, data recording and reporting, and customer service. Proven leadership aptitude with strategic oversight capabilities, excelling in workforce scheduling, KPI management, and goal setting. Committed to quality control, training and development, and performance monitoring. Skilled in Microsoft Office proficiency, staff scheduling, resource management, staff motivation, performance assessment, recruitment, shift operations management, staff coaching, rota scheduling, pre-shift briefings, corrective action planning. Results-driven with exceptional communication skills and attention to detail.

Dynamic professional with a proven track record at Pathlight Community Services, excelling in training and mentoring staff while fostering a positive work environment. Skilled in conflict resolution and meticulous documentation, I enhance care quality and client satisfaction, ensuring safety and comfort for residents. Recognized for exceptional service that drives resident safety and quality care Energetic and dependable, possessing strong organizational and communication skills. Well-versed in operational procedures and team management, with solid background in conflict resolution and task delegation. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.

Dynamic and results-driven professional with extensive experience at TopGolf, excelling in customer service and event coordination. Proven ability to enhance guest satisfaction through effective problem-solving and communication. Skilled in managing high-volume environments while maintaining cleanliness and composure, ensuring memorable experiences for all attendees.

Dynamic and results-driven professional with extensive experience of ten plus years in Customer Service/Satisfaction. I excelle in training and mentoring teams. Proven expertise in point of sale operations and issue resolution, fostering positive customer relations. Recognized for maintaining high service levels and optimizing workflow, ensuring a welcoming atmosphere while enhancing team performance while maintaining workplace culture.

MICHAEL SAPIENZA

Summary

Overview

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Shift Supervisor

Automotive technician

Drum Line Instructor

Education

Bachelor of Arts - Music Performance

High School - undefined

Study Abroad

Master of Arts - Popular Music

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Master of Arts - Popular Music

Shift Supervisor

Automotive technician

Study Abroad

Drum Line Instructor

High School - undefined

Bachelor of Arts - Music Performance

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