Summary
Work History
Education
Skills
Accomplishments
Timeline
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Anivella Gutierrez

Tucson Estates,AZ

Summary

Dynamic and results-driven professional with extensive experience of ten plus years in Customer Service/Satisfaction. I excelle in training and mentoring teams. Proven expertise in point of sale operations and issue resolution, fostering positive customer relations. Recognized for maintaining high service levels and optimizing workflow, ensuring a welcoming atmosphere while enhancing team performance while maintaining workplace culture.

Work History

Lead Cashier/Front-End Supervisor

Food City
2023 - 2024
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices. Fluent in cash, card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team morale.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.

Front End Manager

Frys Food
Tucson, AZ
2021 - 2023
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security. Thoroughly knowledgeable in various bill payment systems, check cashing and money order sales to ensure accurate bookkeeping.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Shift Supervisor

McDonald’s
Tucson, AZ
2015 - 2020
  • Completed store opening and closing procedures and balanced tills whilst simultaneously training new employees and delegated daily tasks and responsibilities
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.

Assistant Manager

Eegees
Tucson, AZ
2012 - 2014
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Money Manager

Century Theatres
Tucson, AZ
2005 - 2010
  • Counted and balanced the safe at the start and end of shifts; handling nightly deposits and weekly bank transfers with complete accuracy.
  • Prepared drawers for all departments (concessions, box office, etc.).
  • Performed discreet cash drops and bill exchanges for staff during operations while tracking daily sales reports, ensuring compliance with company cash.
  • Interviewed contending new hires as well as hiring and training new hires of various leveprotocolsls of intellectual coherence on company policies, procedures and

Education

High School Diploma - The Arts

Tucson Magnet High School
Tucson, AZ

Skills

  • Training and coaching
  • Customer assistance
  • Training and mentoring
  • Point of sale operation
  • Issue resolution
  • Dependability
  • Sales expertise
  • Team building
  • POS system proficiency
  • Positive attitude
  • Product knowledge
  • Team leadership
  • Adaptability and dependability
  • Flexible schedule
  • Punctual and reliable
  • Tactfulness
  • Workflow coordination

Accomplishments

    Advocacy & Leadership

    ✔️ Acted as an advocate in complex situations, developing strong skills in communication, conflict resolution, and problem-solving.

    ✔️ Built trust and fostered supportive environments while managing multiple priorities under pressure.

Timeline

Lead Cashier/Front-End Supervisor

Food City
2023 - 2024

Front End Manager

Frys Food
2021 - 2023

Shift Supervisor

McDonald’s
2015 - 2020

Assistant Manager

Eegees
2012 - 2014

Money Manager

Century Theatres
2005 - 2010

High School Diploma - The Arts

Tucson Magnet High School

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Anivella Gutierrez