Nicole Lees
Spanaway,WA
Summary
Dynamic leader with proven expertise in staff management and inventory control, honed in at Bass Pro Shops. Excelled in enhancing operational efficiency and developing effective sales strategies. Adept at problem-solving and building team morale. Focused on fulfilling customer needs and ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
GSM, Senior Team Lead, Front End Lead, Cashier
Bass Pro Shops
Tacoma, WA
09.2014 - Current
- Problem solving and proposing solutions to make the store operate more efficiently
- Manage daily operations, including opening/closing procedures, inventory management and sales reporting
- Strategically organize and design displays to encourage add on sales
- Execute planograms and signage updates during weekly and seasonal promotional changes
- Interview and hire potential employees
- Lead conflict resolution efforts, address customer complaints and employee issues to ensure smooth business operation
- Oversee yearly inventory
- Maintain accuracy with firearms paperwork in accordance with Washington state law with 0 critical errors
- Prepare daily task lists and follow up with employees
- Manage 25 employee schedules to ensure coverage during peak times, while improving staff efficiency and labor cost controls
Assistant Manager
Godfather’s Pizza
Spanaway, WA
05.2013 - 07.2014
- Supervised daily operations including assigning duties
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Implemented quality control measures to uphold company standards
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
Education
High School Diploma -
Spanaway Lake High School
Spanaway, WA06-2012
Skills
- UKG Workforce Dimensions
- Leadership & Staff Management
- Workday
- Domo
- Training & Development
- Recruitment & Retention
- Project Management
- Coaching & Educating
- Customer Relationship Management
- Active Listening
- Problem Solving
- Inventory & Stock Management
Accomplishments
- Led new point of sale training for Cabelas locations across Washington and Oregon
- Achieved top sales performance in the region for all four consecutive quarters in 2024
- Outfitter of the Month
- Managed and oversaw federal and state forms for firearms transfers ensuring 0 critical errors over the past 10 years
References
References available upon request.
Timeline
GSM, Senior Team Lead, Front End Lead, Cashier
Bass Pro Shops
09.2014 - Current
Assistant Manager
Godfather’s Pizza
05.2013 - 07.2014
High School Diploma -
Spanaway Lake High School
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