Emani Lawson
Ladson,SC
Summary
Dynamic and results-driven professional with extensive experience at TopGolf, excelling in customer service and event coordination. Proven ability to enhance guest satisfaction through effective problem-solving and communication. Skilled in managing high-volume environments while maintaining cleanliness and composure, ensuring memorable experiences for all attendees.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bayhost (Shift Lead)
TopGolf
North Charleston, SC
10.2023 - Current
- Provided exceptional customer service by ensuring guests' needs were met throughout their visit.
- Managed bay operations efficiently, maintaining cleanliness and organization of assigned areas.
- Implemented safety protocols to ensure a secure environment for guests and staff.
- Answered guest questions with responses about menu, promotions and specials.
Event Ambassador
TopGolf
North Charleston, SC
10.2023 - Current
- Coordinated event logistics to ensure seamless execution of activities and guest experiences.
- Implemented feedback mechanisms to enhance guest satisfaction and event quality.
- Developed promotional materials to increase attendance at events and engage target audiences.
- Led post-event debriefs, identifying opportunities for process improvement and efficiency gains.
- Monitored event spaces for cleanliness, safety, and accessibility throughout the duration of each event.
- Supported fellow Event Ambassadors in their roles, fostering a positive team environment and ensuring seamless collaboration.
- Demonstrated adaptability by effectively handling last-minute schedule changes or event adjustments, ensuring a seamless event experience for all attendees.
Bartender
TopGolf
North Charleston, SC
10.2023 - Current
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Developed signature cocktails, enhancing menu offerings and improving customer satisfaction.
- Provided exceptional service in high-volume settings, maintaining composure during peak hours.
- Conducted regular training sessions on mixology trends and safety protocols for team members.
- Implemented efficient bar workflows, reducing wait times and improving overall guest experience.
- Served high customer volumes during special events, nights, and weekends.
Host
John King Dueling Piano Bar
Charleston, SC
03.2022 - 10.2023
- Greeted guests and managed seating arrangements to optimize flow and enhance customer experience.
- Coordinated with servers and musicians to ensure seamless service during performances.
- Handled reservations and walk-in inquiries, maintaining organized records for efficient table management.
- Trained new hosts on operational procedures and guest engagement techniques to uphold service standards.
Server
Charleston Sports Pub
Summerville, SC
09.2021 - 05.2022
- Assisted in training new staff members on company procedures and menu knowledge.
- Handled cash transactions and maintained accurate financial records during shifts.
- Resolved customer complaints promptly, enhancing overall guest satisfaction rates.
- Monitored inventory levels and communicated supply needs to management effectively.
Server
Applebee's Grill + Bar
Minot, ND
05.2019 - 09.2021
- Delivered exceptional customer service in high-volume dining environment.
- Managed table assignments and ensured timely order processing for efficiency.
- Collaborated with kitchen staff to guarantee accurate food preparation and presentation.
Sales Associate
Claire's Boutique
Minot, ND
04.2018 - 04.2019
- Assisted customers in product selection and provided personalized service
- Maintained visual merchandising standards to enhance store presentation
- Processed transactions accurately using point-of-sale systems
- Collaborated with team members to achieve daily sales goals
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Health And Science Preparation
Trident Technical College
Charleston, SCHigh School Diploma -
Minot High School
Minot, NDSkills
- Punctuality
- Cleanliness
- Maintaining composure
- Tactfulness
- Problem-solving
- Verbal and written communication
Certification
Servsafe Alcohol South Carolina certification
Timeline
Bayhost (Shift Lead)
TopGolf
10.2023 - Current
Event Ambassador
TopGolf
10.2023 - Current
Bartender
TopGolf
10.2023 - Current
Host
John King Dueling Piano Bar
03.2022 - 10.2023
Server
Charleston Sports Pub
09.2021 - 05.2022
Server
Applebee's Grill + Bar
05.2019 - 09.2021
Sales Associate
Claire's Boutique
04.2018 - 04.2019
Health And Science Preparation
Trident Technical College
High School Diploma -
Minot High School