Mateo Garcia
Albuquerque,NM
Summary
Proven leader and effective communicator, adept in customer service and problem-solving, significantly increased sales at Sadies of New Mexico. With a background in coordinating events at TopGolf and assisting operations at Rancho Creston Enterprises, I excel in fast-paced environments, ensuring both customer satisfaction and efficient team performance.
Overview
8
8
years of professional experience
Work History
Bayhost/Shift Lead
TopGolf
Albuquerque, NM
12.2021 - Current
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Developed strong relationships with regular patrons, fostering loyalty and repeat visits to the venue.
- Assisted in event coordination and execution, contributing to successful functions and memorable guest experiences.
- Upheld an atmosphere of professionalism and positivity among team members, contributing to a cohesive work environment that fostered exceptional guest service.
- Trained new employees on company policies, procedures, and service standards, facilitating their integration into the team.
- Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
- Followed safety protocols while working, avoiding accidents and injuries.
Server
Sadies of New Mexico
Albuquerque, NM
02.2020 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Assistant
Rancho Creston Enterprises
Abiquiu, NM
05.2017 - 11.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
GED -
Northern New Mexico College
Española, NM05.2019
Skills
- Punctuality
- Customer service
- Problem-solving
- Attention to detail
- Customer relations
- Time management
- Problem-solving abilities
- Organizational skills
- Decision-making
- Task prioritization
- Safety awareness
Timeline
Bayhost/Shift Lead
TopGolf
12.2021 - Current
Server
Sadies of New Mexico
02.2020 - 10.2022
Assistant
Rancho Creston Enterprises
05.2017 - 11.2020
GED -
Northern New Mexico College