Aarash Azarly
Katy,TX
Summary
Welcoming and friendly Banking Associate with years of customer service experience dedicated to helping customers achieve their financial goals along with providing great follow-up assistance. With exceptional communication and ability to build rapport, I'm always looking forward to the next client with their goals and ambitions in order to help them achieve results in their finances.
Overview
3
3
years of professional experience
Work History
Branch Ambassador
Capital One
Katy, TX
09.2022 - Current
- As a Branch Ambassador for Capital One, I am entrusted with delivering exceptional customer service while effectively promoting relevant products and services
- Key responsibilities include warmly greeting customers and addressing inquiries regarding Capital One's offerings
- Additionally, I facilitate financial transactions and proactively educate customers on the advantages of online banking and financial literacy
- My overarching objective is to cultivate an environment where every interaction with Capital One leaves customers feeling welcomed, valued, and well-informed about the company's suite of products and services, tailored to meet their individual financial needs.
Customer Service Associate
Academy Sports + Outdoors
Houston, TX
09.2021 - 02.2022
- As a customer service associate at Academy Sports and Outdoors, my role is to provide excellent customer service
- I greet and engage with customers, answer questions about products and services, help with product selection and purchases, process transactions, handle returns and exchanges; all while working closely with other store associates to maintain our cleanliness & organization
- My goal is always for everyone who shops at Academy Sports & Outdoors to have a memorable experience that they'll want to come back to
Front/Back of House Team Member
Pokeworks
Katy, TX
- Cleaned work areas, equipment and utensils after use to maintain a safe and sanitary environment.
- Maintained communication between front-of-house staff members and back-of-house team members throughout service periods.
- Assisted in the preparation of ingredients for dishes, including washing, chopping and marinating.
- Maintained cleanliness and organization in the kitchen, adhering to health and safety standards.
Education
Bachelor of Science - Business Management
Western Governors University
10-2027
High School Diploma -
Kempner High School
06.2021
Skills
- Customer Service (2 years)
- Marketing (1 year)
- Communication skills (3 years)
- Banking (2 years)
- Sales (2 years)
- Account management (2 years)
- Financial Services (2 years)
Assessments
- Supervisory skills: Motivating & assessing employees, 03/01/23, Proficient, Motivating others to achieve objectives and identifying improvements or corrective actions
- Project timeline management, 03/01/23, Proficient, Prioritizing and allocating time to effectively achieve project deliverables
- Administrative assistant/receptionist, 06/01/22, Proficient, Using basic scheduling and organizational skills in an office setting
- Basic computer skills, 06/01/22, Proficient, Performing basic computer operations and troubleshooting common problems
- Sales skills, 03/01/23, Proficient, Influencing and negotiating with customers
- Typing, 06/01/22, Proficient, Transcribing text
Languages
English
Full Professional
Persian
Elementary
Accomplishments
Capital One 3rd QTD NPS + OSAT 92%+
Award given to Branch Ambassadors who excelled in providing superior customer service and assistance regarding financial transactions for the third quarter of 2023. Rating is determined by customer feedback and internal feedback.
Affiliations
- Interest in Swimming
- Pickleball
- Home Chef
References
References available upon request.
Timeline
Branch Ambassador
Capital One
09.2022 - Current
Customer Service Associate
Academy Sports + Outdoors
09.2021 - 02.2022
Front/Back of House Team Member
Pokeworks
Bachelor of Science - Business Management
Western Governors University
High School Diploma -
Kempner High School