Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aariana Buckley

Jackson,MS

Summary

Experienced and skillful Inbound Customer Service Agent with a proven track record of providing high-quality service to callers. Adept at following communication scripts to handle various needs in a poised and professional manner. Effective liaison between companies and their potential and current clients, working diligently to maintain and increase customer satisfaction with every phone call.

Overview

5
5
years of professional experience

Work History

Pharmacy technician

C4 Technical Services
01.2025 - Current
  • Outbound calls to members, providers, etc providing professional phone service to all callers through the criteria based prior authorization process.
  • Maintains complete, timely and accurate documentation of all approvals and denials, and confirm all clinical qualifications.
  • Remote

Prep Cook

Jo's Diner
07.2024 - 12.2024
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.

Prior Authorization Specialist

Conduent
02.2022 - 06.2024
  • Provided professional phone service to all callers through criteria-based prior CRM authorization process.
  • Maintains comprehensive records of all decisions and clinical qualifications.
  • Delivered high-quality work consistently in a remote setting.

Cashier

Zaxbys
09.2020 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor Of Administration - Business Administration

Belhaven University
Jackson, MS

Associate Degree - Real Estate

Hinds Community College
Jackson, MS
05.2025

High School Diploma -

Lanier High School
Jackson
05.2023

Skills

  • Microsoft Office
  • Time Management
  • Constructive Feedback
  • Empowerment
  • Cash Handling

Languages

English

Timeline

Pharmacy technician

C4 Technical Services
01.2025 - Current

Prep Cook

Jo's Diner
07.2024 - 12.2024

Prior Authorization Specialist

Conduent
02.2022 - 06.2024

Cashier

Zaxbys
09.2020 - 01.2022

Associate Degree - Real Estate

Hinds Community College

Bachelor Of Administration - Business Administration

Belhaven University

High School Diploma -

Lanier High School