Aariana Smith
Selma
Summary
Organized caregiver known for strong active listening and customer service skills. Experienced in managing challenging behaviors and educating families on health management. Focused on delivering compassionate support and ensuring compliance in all patient interactions.
Overview
3
3
years of professional experience
Work History
PCA
EVERISE
Selma, AL
12.2025 - Current
- Documented patient care activities accurately in electronic health records.
- Collaborated with healthcare teams to develop personalized care plans.
- Educated patients and families on health management and resources available.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Insurance Customer Service Representative
Everise
Selma, AL
09.2024 - 12.2025
- Assisted clients in understanding coverage options and policy details to enhance satisfaction.
- Resolved customer inquiries regarding insurance policies and claims processes efficiently.
- Processed policy changes and updates accurately within company systems to maintain records.
- Collaborated with team members to streamline customer service workflows for improved response times.
- Educated clients on claims procedures, ensuring adherence to compliance guidelines and best practices.
- Maintained up-to-date knowledge of insurance products and industry regulations to assist customers effectively.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Online Specialist
Applebee's Neighborhood Grill & Bar
Montgomery, AL
05.2023 - 09.2024
- Handled customer service inquiries and complaints to enhance customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Education
High School Diploma -
Saints Virtual Academy
Selma, ALSkills
- Compassionate care
- Medication reminders
- Medication management
- Patient services
- Family engagement
- Client education
- Organization
- Complaint handling
- Customer service
- Active listening
- Family support
- Emotional support
- Insurance terminology
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Timeline
PCA
EVERISE
12.2025 - Current
Insurance Customer Service Representative
Everise
09.2024 - 12.2025
Online Specialist
Applebee's Neighborhood Grill & Bar
05.2023 - 09.2024
High School Diploma -
Saints Virtual Academy