Aariyah Cotto
Argyle,TX
Summary
Highly persuasive professional known for exceeding targets. A dedicated and results-driven professional with over 6 years of experience in customer service and 6 months in sales, seeking to transition into the role of Digital Customer Success Specialist. Proven ability to build and maintain strong customer relationships, adapt to evolving environments, and deliver exceptional service. Trusted for being detail-oriented, focused, and driven, with a passion for learning new skills, and a commitment to excellence in every aspect of work.
Overview
7
7
years of professional experience
Work History
New business Development Rep
CraneTech
08.2024 - Current
- Managed the sales pipeline, tracked leads, and ensured timely follow-ups to convert prospects into long-term clients
- Maintained accurate records of all business development activities in CRM software for reporting and forecasting purposes
- Proactively identified and pursued new business opportunities within the construction, industrial, and infrastructure sectors to expand the company's client base
Pharmacy Technician
Walgreens
04.2023 - 07.2024
- Accurately dispensed prescription medications and over-the-counter products in accordance with healthcare provider orders and established protocols
- Assisted pharmacists in preparing and labeling prescriptions, ensuring all required information was accurate and up-to-date
- Managed medication inventory, including receiving shipments, stocking shelves, and performing regular inventory checks to minimize stockouts or overstocking
Team Lead
RaceTrac
05.2022 - 08.2022
- Greeted and assisted customers with sales transactions
- Aided customers with disabilities to fulfil their purchasing needs
- The face of the establishment as patrons entered the establishment
- Oversaw daily stocking of food and beverage supplies
- Ensured adherence to safe storage and handling procedures for all food and beverage items
- Designated by operations manager to train new team members on shift processes and tasks
Shift Lead
Whataburger
04.2019 - 08.2021
- Provided direction and feedback to team members during shift
- Schedule employee shifts
- Assign team member duties
- Obtained coverage for employee absences
- Resolved team member issues during shift
- Manage cash drops from register
Team Member
Raising Canes
04.2018 - 10.2018
- The face of the restaurant as patrons entered the establishment
- Ensured that every customer felt important by fulfilling their dining needs
- In charge of post dining clean up and sanitation
- Vital to successful dining experience by detailed communication to cook and staff to ensure correct orders are received and issued
Education
Pre-Med Studies -
Shorter College
Little Rock, ArkansasPre-Med Studies -
Howard College
Big Spring, TexasSkills
- Customer service
- Customer relationships
- Sales
- Continuous improvements
- Trustworthy
- Focused
- Eager to learn new skills
- Driven
- Detail oriented
- Excellent written communication
- Excellent verbal communication
- Team player
- Ability to adjust to change
- Establish relationships quickly
- Results
- Charismatic
- Enthusiastic
- Passionate
References
- Clint Owen, Owen Capital Group, 214-793-1409
- Otis Nickerson, Shorter College Basketball Coach, 972-977-3318
Leadership Experience
- Team Captain, Shorter College Women's Basketball, 2022-2023
- Team Captain, The Colony Women's Basketball, 2020-2021
- Community Service Leader, Omni Outreach, 2016-2020
Timeline
New business Development Rep
CraneTech
08.2024 - Current
Pharmacy Technician
Walgreens
04.2023 - 07.2024
Team Lead
RaceTrac
05.2022 - 08.2022
Shift Lead
Whataburger
04.2019 - 08.2021
Team Member
Raising Canes
04.2018 - 10.2018
Pre-Med Studies -
Shorter College
Pre-Med Studies -
Howard College
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