Aari'yana Wells
Locust,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Heathcare role.
Overview
8
8
years of professional experience
Work History
Teacher Assistant
LeafSpring School
08.2024 - Current
- Supported the integration of technology into daily lessons by utilizing digital tools like SMART Boards or tablets to engage students in interactive learning experiences.
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Utilized assessment data to tailor instruction for individual learners'' needs while addressing overall class performance goals.
- Prepared supplementary lesson materials such as visuals aids, hands-on manipulatives, or interactive games that enhanced student understanding of complex concepts.
Sales Associate/Customer Service Cashier
Peppermill Community Center
03.2022 - 07.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Customer Service Representative
MNCPPC
01.2017 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Dr Henry A Wise
Upper Marlboro, MD06-2019
Skills
- Detail oriented
- Excellent written and oral communication skill
- Basic math and accounting skills
- Friendly and strong commitment to customer service
- Call center experience
- Experience operating a cash register
- Scheduling
- Experience operating point-of-sale transactions
- Cash handling
- Computer skills to include Microsoft office Excel
- Liaison for youth
- Fast learner
- Proactive team player
- Project-based learning
- Data entry
- Customer satisfaction measurement
Timeline
Teacher Assistant
LeafSpring School
08.2024 - Current
Sales Associate/Customer Service Cashier
Peppermill Community Center
03.2022 - 07.2024
Customer Service Representative
MNCPPC
01.2017 - 07.2024
High School Diploma -
Dr Henry A Wise
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