Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cheryl Yvette Playford

Conventional Underwriter

Summary

Sr. Mortgage Underwriter with extensive experience at Bank of America, excelling in credit risk assessment and decision-making. Proven track record of underwriting high-value loans for high-net-worth clients, demonstrating strong communication skills and a commitment to excellence in financial analysis. Recognized for achieving corporate title and enhancing client satisfaction. Over 28 years of experience in mortgage and 17 months experience in Merchant Services, Small Business Credit Underwriting.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Sr. Mortgage Underwriter/Commercial Credit Analyst

Bank Of America, N.A.
04.2011 - 06.2025

April 2011 - December 2015: Home Services Specialist II and promoted to Home Service Specialist III (Sr Loan Processor) for Conventional Loans (Conforming and Non-Conforming. Ordered income and collateral documents and reviewed all aspects of risk, income, credit, assets and collateral documents and cleared collateral conditions. Awarded my Officer Corporate Title February 2015.


January 2016 - January 2024: Sr Mortgage Underwriter/Corporate Title of Officer. Reviewed all aspects of risk, income, credit, assets and collateral documents. Underwrote Conventional Loans (Conforming and Non-Conforming) for Merrill Lynch High Net Worth clients. Signing Authority $1.5MM.


January 2024 - June 2025: Commercial Credit Analyst/Corporate Title of Officer. Reviewed all aspects of risk, credit and assets for client qualification of credit card devices for credit card processing in the Small Business Merchant Services Credit Underwriting line of business. I was re-deployed from mortgage in January 2024 to this position along with my team. Credit Authority $25K.

Loan Processor

TechHead
01.2011 - 04.2011

Went back to Bank of America contract during this time until hired back full time 4/25/2011.


Ordered income, asset and collateral documents required for each mortgage loan such as verbal and full written verification of employment, deposit verifications, appraisals, home owners insurance, flood insurance, title and mortgage insurance.


Reviewed all aspects of risk, income, credit, assets and collateral documents to submit to Underwriting. I also cleared certain conditions within my authority from these same categories.

Loan Processor

Zenta
09.2009 - 10.2010
  • Set up and completed loan submission packages for Sub-Prime and Conventional Loans.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Handled any conditions sent from underwriting departments.
  • Coordinated closing process with attorneys, title companies, and closing attorneys.

Home Services Specialist II

Bank Of America, N.A.
06.2009 - 09.2009

Reviewed all aspects of risk, income, credit, assets and collateral documents and cleared any conditions within my authority for Conventional Loans.


Communicated with clients in regards to status, additional documentation required, and scheduled closings between clients, closing department and closing agents/title companies.

Account Manager/Underwriter

EquiFirst Corporation
11.2006 - 04.2009

Processed and Underwrote Sub Prime loans. Signing Authority $250K.


Reviewed all aspects of risk, income, credit assets and collateral documents to make informed credit decisions on loans underwritten.


Cleared applicable conditions on loans within my $250K authority.


Coordinated closings between loan officers and closing department.


Submitted loans for pre-funding quality control prior to scheduling closings.

Sr Loan Processor & Conforming Underwriter

Sterling National Mortgage Company Inc
12.2002 - 09.2006

Processed Comforming, Alt A and Sub-Prime loans.


Ordered all necessary verification documents for income and assets, including appraisals and titles.


Underwrote Conforming Loans by reviewing all aspects of risk, income, credit, assets, and collateral documents and submitted the full packages to Corporate for review for approval and decline decisions to be issued. I did not hold a signing authority, it was in the works when I was laid off in September 2006.


Note: Sterling National Mortgsge purchased Capital Mortgsge Funding.

Sr Loan Processor

Capital Mortgage Funding Inc.
11.1997 - 12.2002
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues between clients and loan officers.
  • Prepared documents for underwriting by verifying client income, credit reports, assets and other information and submitted full underwriting package to lenders.
  • Coordinated closing process with attorneys, title companies, and clients.
  • Evaluated approvals against established bank and government lending standards received from our lenders to gather any remaining conditions/documents for final approval and closing.

Education

High School Diploma - High School Completion

CPCC
Charlotte, NC
1990

High School Education -

Independence High School
Mint Hill, NC
1987

Skills

  • Credit risk assessment
  • Credit decision making
  • Strong communication skills with peers and telecommunications with sales and clients
  • Typing 90-100 WPM
  • 10-Key by Touch 24k KPH
  • Microsoft Outlook and Word, Adobe

Certification

Bank of America:


Home Services Specialist II in 2011 and promoted to Home Services Specialist III in 2012/2013.


Corporate Title of Officer awarded February 2015.


Before being promoted to Underwriting in late 2015, I held the Client Advocate Role for 5 months, which responsibilities were an extension of my Home Services Specialist III/Officer role.


Underwriter Level 3 achieved and promoted in 2016 and Sr Underwriter Level 4 achieved and promoted October 2020.



Timeline

Sr. Mortgage Underwriter/Commercial Credit Analyst

Bank Of America, N.A.
04.2011 - 06.2025

Loan Processor

TechHead
01.2011 - 04.2011

Loan Processor

Zenta
09.2009 - 10.2010

Home Services Specialist II

Bank Of America, N.A.
06.2009 - 09.2009

Account Manager/Underwriter

EquiFirst Corporation
11.2006 - 04.2009

Sr Loan Processor & Conforming Underwriter

Sterling National Mortgage Company Inc
12.2002 - 09.2006

Sr Loan Processor

Capital Mortgage Funding Inc.
11.1997 - 12.2002

High School Diploma - High School Completion

CPCC

High School Education -

Independence High School
Cheryl Yvette PlayfordConventional Underwriter
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