Kayla Dylis
Utica
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Client Service Representative
Bank Of America, N.A.
Utica
02.2024 - 09.2025
- Assisted clients in navigating product features and troubleshooting issues.
- Resolved client complaints by identifying root causes and implementing solutions.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Provided customer service support to clients in a timely and efficient manner.
Patient Financial Rep
MVHS, INC
09.2023 - 02.2024
- Obtain authorization for inpatient admission from insurance carriers.
- Processed insurance claims using electronic health record systems.
- Coordinated with healthcare providers to verify patient coverage details.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Claims Examiner
MetLife
07.2021 - 05.2023
- Process, verify, and proof claims; authorize payments to the claimant; approve life insurance policies.
- Answer the correspondence received in conjunction with the claim, in accordance with state guidelines.
- Evaluated claims for accuracy and compliance with policy guidelines.
- Communicated with clients to clarify claim details and resolve issues.
Billing Adjudicator
OmniCare Pharmacy
06.2018 - 08.2020
- Review and research rejected third-party claims, taking appropriate action to resolve.
- Work backlog of denied claims for timely resubmission.
- Manage assigned queues, keeping up-to-date and current on all claims.
- Follow all applicable government regulations, including HIPAA.
Education
N/A -
Mvcc
Utica, NYSkills
- Data Entry-Alpha/Numeric
- Microsoft Office Works
- LRSP
- Facets
- SIR
- Medicare/Medicaid Claims
- Claims Processing
- Epic
- Citrix
- Knowledge of ICD-10
- HIPAA compliance
- Insurance eligibility verification
- Medical Terminology Proficiency
- Payment Processing
- Strong Analytical Skills
- Medical Billing Knowledge
- Multitasking Capabilities
- Conflict resolution
- Medical Terminology
- Word Processing
- Account Monitoring
- Account Investigation
- Customer relationship management
- Training and Teaching
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received two promotions within a six month period.
- Trained seasoned employees on new job functions.
- Assisted in updating/creating a training manual with management.
References
References available upon request.
Timeline
Client Service Representative
Bank Of America, N.A.
02.2024 - 09.2025
Patient Financial Rep
MVHS, INC
09.2023 - 02.2024
Claims Examiner
MetLife
07.2021 - 05.2023
Billing Adjudicator
OmniCare Pharmacy
06.2018 - 08.2020
N/A -
Mvcc
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