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Aarjo Banerjee
Internship
Morrisville,NC
Summary
I am a dedicated worker who has a passion for marketing and people. These two attributes have helped me through both my professional and college career and given me the desire to learn more about the field and the place I may have in it. They also instill in me a desire to learn and grow to be the best asset I can possibly be. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Marketing/Customer Service Intern
Sir Speedy Print, Signs, Marketing
Raleigh, NC
01.2024 - Current
- Collaborated with team members in streamlining processes for better customer experience.
- Increased first-contact resolution rate by effectively utilizing resources available within organization.
- Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
- Received positive feedback from clients, resulting in repeat business and referrals.
- Nurtured strong relationships with customers, leading to improved loyalty and retention rates.
- Managed high-stress situations with professionalism, maintaining composure under pressure.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Aligned daily tasks according to established priorities while remaining adaptable in fast-paced environments.
- Assisted customers with product information, leading to increased sales revenue.
- Developed rapport with customers by actively listening and empathizing with their concerns.
Community Table Manager
Lowe's
Cary, NC
03.2022 - 08.2022
- Promoted to Community Table Manager role after 3 months of work as a cashier.
- Designed, implemented and drove marketing initiatives to display highlighted products and drive sales according to corporate strategy.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Provided quality service and value by interacting effectively with all customer groups.
- Ensured the creation of repeat customers by interacting effectively with multicultural customer groups and by providing quality service and value.
Education
Bachelor of Arts - English
North Carolina State University
Raleigh, NC 08.2022 - Current
Skills
Complaint Handling
undefinedAccomplishments
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Additional Information
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Interests
Timeline
Marketing/Customer Service Intern
Sir Speedy Print, Signs, Marketing
01.2024 - Current
Bachelor of Arts - English
North Carolina State University
08.2022 - Current
Community Table Manager
Lowe's
03.2022 - 08.2022
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