Don Bourgeois

As a Customer Service Representative, I review incoming orders for accuracy and may contact staff or customers for clarification. I am responsible for imputing customer jobs into Printsmith and scheduling jobs for either digital or offset printing. I output plates via RIP-IT Imagesetter for jobs that are scheduled for press. Depending on the job, I am able to determine the best option and am able to run various equipment including black and white or color copiers and offset printing presses. I am able to produce printed materials including brochures, newsletters, stationary or business cards. Using either a forklift or pallet jack I am able to off load vendor trucks and check in stock. Based on finishing requirements, I am able to use various bindery equipment including booklet makers, folders, cutters and drills. I schedule and process jobs for automated mailings as necessary. On a monthly basis, I review inventory levels and order supplies as needed. Because of my skills and knowledge, I am able to fill in as needed in other departments, train new staff or repair equipment. I prepare jobs for shipping or delivery.

As an owner/operator, I was responsible for the day to day operations of my business. I scheduled incoming printing jobs and output plates using a RIP-IT Image Setter. I discussed them with staff to determine the best printing methods to achieve the desired outcome for the customer. Assisted pre-press department with impositions for correct image placement. I verified stock and matched it with incoming print jobs. Maintained inventory levels and ordered supplies as needed. I can mix ink colors according to specific formulas. Using various offset presses including AB Dick, Multi's, Ryobi's and Heidelberg's I am able to run both single or multiple colored print jobs. Using an envelope feeder, I am able to print both single color and multi color envelopes. I am able to produce printed materials including stationary, brochures, newsletters and business cards. Troubleshoot mechanical problems as necessary. Set up finishing equipment including folders, drills, staplers and folders according to job requirements. Performed monthly routine maintenance on all printing and bindery equipment. Prepared jobs for shipping or delivery