Todd Stolulonis
Customer Support Professional
Worcester,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Mass Health/AHS
Marlboro, MA
03.2022 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Delivery Driver
DoorDash
Worcester , MA
12.2020 - Current
Delivery Driver
GrubHub
Worcester, MA
12.2019 - 03.2022
- Expanded professional knowledge base by attending industry workshops, conferences, or webinars related to transportation trends, safety, and best practices.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Inventory Coordinator
Best Buy
Bellingham , MA
10.2018 - 10.2019
- Coordinated with suppliers to negotiate better pricing and delivery terms, resulting in cost savings.
- Conducted root cause analysis on recurring inventory issues, leading to targeted solutions that mitigated future problems.
- Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
- Trained new employees on proper inventory procedures, ensuring consistency in processes across the team.
Creator
YouTube
Worcester , MA
08.2023 - Current
- Created content with SEO keywords drawn from Google Analytics.
- Organized collected information to produce well-written articles.
Education
Bachelor Of Applied Arts - Communications
Anna Maria College
Paxton, MA 09.1986 - 05.1990
Skills
Search Engine Optimization
Visual Communication
Storytelling abilities
Innovative problem-solving
Project Documentation
Effective Communication
Excellent Communication
Problem-Solving
Task Prioritization
Analytical Skills
Attention to Detail
Problem-solving abilities
Problem-solving aptitude
Decision-Making
Time Management
Written Communication
Video Production
Multitasking Abilities
Relationship Building
Professional Demeanor
Professionalism
Active Listening
Self Motivation
Progress Reporting
Continuous Improvement
Timeline
Creator
YouTube
08.2023 - Current
Customer Service Representative
Mass Health/AHS
03.2022 - Current
Delivery Driver
DoorDash
12.2020 - Current
Delivery Driver
GrubHub
12.2019 - 03.2022
Inventory Coordinator
Best Buy
10.2018 - 10.2019
Bachelor Of Applied Arts - Communications
Anna Maria College
09.1986 - 05.1990