Summary
Overview
Work History
Education
Skills
Accomplishments
Memo
Timeline
Bartender
Chanel Giovanni-Darden

Chanel Giovanni-Darden

Customer Service
Fort Worth,TX

Summary

Customer Service Specialist with expertise in prioritizing and multitasking in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both personal and organizational objectives. Recognized for adeptly managing escalated customer support issues with professionalism and efficiency.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Connectrn
Waltham, Massachusetts
02.2022 - 10.2024
  • Managed clinician timesheet requests to ensure timely processing.
  • Provided consistent platform assistance and troubleshooting for users.
  • Utilized the escalation protocol for critical issues such as payroll and onboarding.
  • Addressed unforeseen circumstances such as deaths and terminations to minimize impact.

Lead Case Manager

Behaviorist On Call
Fort Worth, TX
09.2016 - 02.2022
  • Oversaw Consumer Care Specialists, assisting with urgent caseload matters of 30-40 consumers.
  • Managed personal caseload of 30-40 individuals with intellectual and developmental disabilities through TxHmL & HCS sectors.
  • Conducted IPC renewals and revisions to maintain or enhance service levels.
  • Developed quarterly reports detailing consumer progress and future needs.
  • Coordinated meetings with multiple providers, including MHMR, Pecan Valley, and Metro.
  • Educated consumers and guardians on rights, contracts, and beneficial services such as Dental and Respite.

Education

BBA - English

University of Texas At Arlington
Arlington
01.2025

Associate of Applied Science - Entrepreneurship and Small Business Management

Tarrant County College
Fort Worth, TX
01.2023

Associate of Arts - Arts

Tarrant County College
Fort Worth, TX
01.2021

Skills

  • Keyboarding: 43wpm
  • Windows XP Professional Operating System
  • Office Suite & Outlook
  • Word Processing
  • Excel (Spreadsheet)
  • PowerPoint (Slideshow)
  • Microsoft Access (Database) & Teams
  • Website Creation
  • Search Engine Optimization
  • Executing Global Distribution
  • Salesforce
  • Aircall intelligence & communication platform & more
  • Content creation
  • Creative writing
  • Social media marketing
  • Editing and proofreading
  • Customer service
  • Data analysis
  • Staff training
  • Team collaboration
  • Research skills
  • SEO optimization
  • Decision-making
  • Quality assurance
  • International relations
  • Company representation
  • Contract negotiation
  • Crisis management
  • Organizational leadership
  • Global market awareness
  • Integrity and ethics
  • Coaching and mentoring
  • Creating and delivering presentations
  • Public speaking
  • Strategic visioning
  • Team motivation
  • Business administration

Accomplishments

  • Executed $22,000 Celebrity Ghostwriting Contract
  • Orchestrated & executed multiple contracts via EML book publishing company, LLC
  • Executed $22,000 Ghostwriting Contract for prestigious global client via Chase Bank
  • Published my first book in 2014, sold out in less than 2 hours at a local Walmart.
  • Certified Leasing Agent (2016)
  • Wrote one book during the COVID pandemic
  • Authored and Published 3 books of my own

Memo

I am formidable, friendly, fearless, and very fun to work with. I'm also legally authorized to work in the U.S. I thrive in admin roles, customer service, fast-paced environments, brainstorming, and research. I am equipped and well prepared to take on your mission and this position. Please note, I am teachable; I can  learn anything I’m not privy to now and will embrace said skills and information as my own to ensure success in the shoes I aim to fill.

Timeline

Customer Service Representative

Connectrn
02.2022 - 10.2024

Lead Case Manager

Behaviorist On Call
09.2016 - 02.2022

BBA - English

University of Texas At Arlington

Associate of Applied Science - Entrepreneurship and Small Business Management

Tarrant County College

Associate of Arts - Arts

Tarrant County College
Chanel Giovanni-DardenCustomer Service
Profile made at Resume-Now.com