Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ted Alexander

Eastpointe

Summary

Dedicated and empathetic Customer Service Representative with over one year of experience delivering high-volume phone support and resolving complex customer issues. Skilled in Windows-based applications, Microsoft Office, email platforms, and internet navigation. Adept at multitasking, problem-solving, and providing accurate, professional, and compassionate service in fast-paced remote environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Globe Life
06.2023 - 09.2025
  • Responded to inquiries via phone, email, and live chat regarding insurance policies, billing, and claims.
  • Guided customers through available options with clarity and professionalism.
  • Utilized Windows-based applications and email platforms to document and update customer accounts.

Customer Service Representative – Remote

Live Ops Inc.
06.2022 - 03.2023
  • Handled 50–100 inbound calls daily, assisting customers with product inquiries, concerns, and order issues.
  • Resolved escalated calls by offering solutions to ensure a positive customer experience.
  • Documented customer interactions with accuracy and efficiency while navigating multiple computer systems.
  • Delivered empathetic service to meet customer needs in a high-volume remote call center environment.

Education

High School -

Eastpointe High School
Eastpointe, MI
06.2022

Skills

  • Phone-Based Customer Service (1 years)
  • Windows & Microsoft Office Applications (Word, Outlook, Excel)
  • Email & Internet Navigation
  • Keyboarding/Data Entry (1 year experience)
  • Problem-Solving & De-escalation
  • Time Management & Multitasking
  • Active Listening & Empathy

Timeline

Customer Service Representative

Globe Life
06.2023 - 09.2025

Customer Service Representative – Remote

Live Ops Inc.
06.2022 - 03.2023

High School -

Eastpointe High School

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