Bre-yanna Godwin
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience and a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pepco Holdings
06.2021 - Current
- Delivered prompt service to prioritize customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Home Health Care Aide
Electric Company Services, Courtland Healthcare Center
01.2020 - 08.2020
Warehouse lead
Radial Inc
09.2019 - 12.2019
Customer Service Representative
Vine Disposal
08.2019 - 09.2019
- Answering phone calls/emails, setting up consultations, Ordering trucks; pick up and delivery
Home Health Aide
Le Prime Care
03.2019 - 08.2019
Teacher / Teacher assistant, Call Center Agent
Kids R Kids
12.2018 - 03.2019
Medical Assistant
The Echelon Group
05.2017 - 09.2017
- Taking Inbound calls, online chatting
Front Desk receptionist
Medical Aesthetics Of Duluth
03.2017 - 08.2017
- Handled phone calls , scheduled patients , conducted meetings and events
Server/Hostess
Willie Jewell's Old School BBQ
02.2017 - 07.2017
Receptionist
Frontier Marketing
01.2012 - 07.2017
- Answering phones calls, online chats, handling faxes, shipping orders , money handling, accountmanagement
MEDICAL ASSISTANTADVANCED
SPINE AND PAIN
03.2016 - 05.2017
Cook/Cashier
Chipotle Mexican Grill
03.2015 - 11.2016
Line Worker
Chiptole
01.2015 - 03.2015
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and installed products on production lines according to established guidelines.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected and adjusted work performed to meet expectations.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Weighed and measured items to prevent waste and meet quality standards.
Cashier and Cook
Schlotzsky's
03.2013 - 07.2014
Cashier/Cook
Panera Bread
01.2012 - 03.2014
Education
MA DIPLOMA - Medical Assistant
EVEREST INSTITUTE
AS - Medical Assisting
Everest Institute-Norcross
DIPLOMA - undefined
PEACHTREE RIDGE HIGH SCHOOL
Skills
- Patient Care
- Phlebotomy
- ICD Coding
- CPT Coding
- Experience Administering Injections
- ICD-10
- Microsoft Outlook (10 years)
- Communications (10 years)
- Microsoft Access (10 years)
- Medical Records
- Aseptic Technique
- Transcription
- Medical Office Experience
- Teaching
- Triage
- Adobe Acrobat (2 years)
- Front Desk (10 years)
- Laboratory Experience
- Quality Assurance
- Phone Etiquette
- Clerical Experience
- Medical Scheduling
- Zendesk (1 year)
- Software Troubleshooting (10 years)
- Medical Billing
- Nursing
- Help Desk
- QuickBooks
- Network Support
- Anatomy Knowledge
- Accounting
- Medical Office Experience (3 years)
- Microsoft Windows Server
- Desktop Support
- Active Directory
- Epic
- Databases
- Medical Collections (3 years)
- HIPAA
- Human Resources (1 year)
- Google Docs (10 years)
- Dispatch (1 year)
- Technical Support (3 years)
- Mobile application (10 years)
- Telecommunication (3 years)
- SAP (1 year)
- Medical Coding
- Problem-solving
- Team Work
- Flexibility
- Reliability
- Assessments
- Customer service — Proficient
- October 2020
- Identifying and resolving common customer issues
- Full results: Proficient
- Sales skills — Proficient
- Influencing and negotiating with customers
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Phlebotomy -Vital Signs -Venipuncture -Patient Scheduling -Medical Records Management
- Data Entry (65WPM) -HIPPA and JCAHO Knowledge -Patient Education -File Management
- EMR Systems -Basic Wound Care -EKG -Aseptic and sterile technique -Triage -CPT & ICD Coding -
- Injections -Urinalysis -Throat Culture -PAP Smear tray setup -Capillary Sticks
- Multi-Line Telephone Operation
- Computer Proficiency
- Call Triaging
- Process Optimization
- Spreadsheets
- Technical Support
- Microsoft Excel
- Business Development Understanding
- Lead Generation
- Call Center Operations
- Order Processing
- System Implementation
- Closing Sales
- Microsoft Word
- Professional Telephone Demeanor
- Proofreading
- Conflict Mediation
- Account Management
- Administrative and Office Support
- Data Evaluation
- Customer Consulting
- Policy and Procedure Adherence
- Clerical Support
- Administrative Support
- CRM Software
- Customer Relationship Management
- Customer Service
- Microsoft PowerPoint
- Lotus Notes
- Multi-Line Phone Talent
- Conflict Resolution
- Calendaring
- Research
- 10-Key
- Minute Taking
- Credit Card Payment Processing
- Route Dispatch
- Documentation
Certification
Microsoft Word (10+ years) Fax (6 years) Answering Phones (10+ years) Cooking (8 years) Windows Xp (7 years) Windows (10+ years) Event Planning (4 years) EKG (2 years) Relationship Management (6 years) Typing (10+ years) Urinalysis (3 years) Inventory Control (3 years) Powerpoint (10+ years) Account Management (4 years) Sales (8 years) Data Entry (10+ years) Filing (10+ years) Javascript (4 years) Customer Service (8 years) Vital Signs (4 years) Networking (4 years) Marketing (5 years) Medical Terminology (2 years) EClinicalWorks (3 years) EMR System (3 years) Insurance Verification (3 years) Venipuncture, Certified Clinical Medical Assistant (CCMA)Teaching CertificateCPR CertificationFirst Aid CertificationFood Handler Certification
Timeline
Customer Service Representative
Pepco Holdings
06.2021 - Current
Home Health Care Aide
Electric Company Services, Courtland Healthcare Center
01.2020 - 08.2020
Warehouse lead
Radial Inc
09.2019 - 12.2019
Customer Service Representative
Vine Disposal
08.2019 - 09.2019
Home Health Aide
Le Prime Care
03.2019 - 08.2019
Teacher / Teacher assistant, Call Center Agent
Kids R Kids
12.2018 - 03.2019
Medical Assistant
The Echelon Group
05.2017 - 09.2017
Front Desk receptionist
Medical Aesthetics Of Duluth
03.2017 - 08.2017
Server/Hostess
Willie Jewell's Old School BBQ
02.2017 - 07.2017
MEDICAL ASSISTANTADVANCED
SPINE AND PAIN
03.2016 - 05.2017
Cook/Cashier
Chipotle Mexican Grill
03.2015 - 11.2016
Line Worker
Chiptole
01.2015 - 03.2015
Cashier and Cook
Schlotzsky's
03.2013 - 07.2014
Receptionist
Frontier Marketing
01.2012 - 07.2017
Cashier/Cook
Panera Bread
01.2012 - 03.2014
MA DIPLOMA - Medical Assistant
EVEREST INSTITUTE
AS - Medical Assisting
Everest Institute-Norcross
DIPLOMA - undefined
PEACHTREE RIDGE HIGH SCHOOL
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