Aaron Ackerman
Las Vegas,NV
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Aria/Bardot
Las Vegas, NV
05.2022 - 07.2024
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Oversaw product development initiatives from concept through completion stages.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Administered employee discipline through verbal and written warnings.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
Server
Aria 550 pizza
Las Vegas, NV
10.2013 - 05.2022
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
Runner/Server
Carmines little Italy
Las Vegas, NV
06.2010 - 03.2013
- Cleaned and maintained work areas on a regular basis.
- Provided excellent customer service when interacting with clients during pickups or deliveries.
- Greeted customers and provided excellent customer service.
- Provided assistance to customers when necessary by answering questions or providing product information.
- Monitored stock levels and reported any discrepancies to management immediately.
Education
Associate of Arts - History
College of Southern Nevada
Las Vegas, NV08-2011
Skills
- Process Automation
- Sales
- P&L Management
- Program Administration
- Customer Relationship Management
- Financial Administration
- Operations Oversight
- Expense Control
- Account Management
- Table Setting
- Safe Food Handling
- Beverage Preparation
- Food Delivery
- Guest Engagement
- Table Bussing
- Food Running
- Food inspection
- Dish preparation
- Wine Pairings
- POS operation
- Effective customer upselling
- High-volume dining
- Professional Appearance
- Menu knowledge
- Menu Memorization
- Cash Handling
- Table setting arrangements
- Order Accuracy
- Positive and professional
Certification
serve safe certified
Accomplishments
2019 Star service award from a perfect review from a forbes shopper.
Timeline
Assistant General Manager
Aria/Bardot
05.2022 - 07.2024
Server
Aria 550 pizza
10.2013 - 05.2022
Runner/Server
Carmines little Italy
06.2010 - 03.2013
Associate of Arts - History
College of Southern Nevada
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